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FAQ

FAQ

  • Account

    • How do I create an account on the marlies|dekkers webshop?

      To check out faster and be the first one to receive special offers, you can easily create an account at marliesdekkers.com. Click on the register button. You will find this at the top right of the homepage of our webshop. When you press this button, you can create an account by filling in your first and last name and email address. You will receive a confirmation e-mail, which you can use to log in on the webshop.Back to top
       

    • Do I need an account to place an order?

      Do you prefer placing an order without creating an account? No problem! You can easily place an order by leaving your address information and email address, and your order will be delivered as soon as possible.

      Did you place an order without creating an account, and would you like to check the status of your order? Of course this is also possible. Click on the login button at the top right of the homepage. Here you can fill in your order number, zip code and email address to check the status of your order.Back to top
       

    • How can I log in on the webshop?

      You can log in by clicking on the login button. You will find this at the top right of the homepage of our webshop. When you press this button, you can log in on your account.Back to top
       

  • Newsletter

    • How do I sign up for the newsletter?

      If you don't want to miss out on any of our great promotions or marlies|dekkers news, don't forget to sign up to our newsletter! At the bottom of the homepage of the webshop you can fill in your e-mail address in the Newsletter sign-up space, and click on the envelope. After that you’ll receive an e-mail with an activation link that you need to confirm within 30 days. After you've confirmed your subscription, you'll always stay up-to-date with all marlies|dekkers news and promotions.Back to top
       

  • Payment methods

    • How can I pay?

      We accept Visa, Eurocard/Mastercard, iDEAL, DIRECTebanking, ELV and Sofortüberweisung. We use Adyen payment services for all of our transactions. As one of the leading Payment Service Providers, Adyen handles your details direct and safe. This page is located on a separate secure server that will handle your information with the highest confidentiality and accountability. After you click the "continue" button in the checkout you will be taken to the Adyen page, from where you can pay with your preferred payment option.Back to top
       

  • Sold out items

    • How is it possible that an article I added to my shopping bag, was suddenly sold out when I came to the checkout?

      The moment you add an article to your shopping bag, it will be reserved for you. Unfortunately, there is a slight possibility that another customer buys the last article before you have arrived at the checkout. You can always get in touch with our customer service team about the availability of an article, and they will check this for you.Back to top
       

    • I received an email about an article not being in stock, after completing my order. How is that possible?

      Sometimes, whilst we are putting your package together, it comes to our attention that some items you ordered are out of stock. This can happen when someone else orders the last item just moments before you did. Our stock levels are unable to make this notice within such a short period, and you were able to buy an article that was actually no longer in stock. Of course we will make sure the amount you paid is refunded as quickly as possible. Naar boven
       

    • Will items that are sold out on the website be restocked?

      We replenish our stock in the marlies|dekkers webshop several times a week. In many cases it is indeed possible that an item will be restocked after it has been sold out. We advise you to contact us at webshop@marliesdekkers.com in case you wish to enquire about the availability of a specific item.Back to top
       

  • Couponcodes

    • I received a couponcode, how do I use this?

      To use a couponcode, you can fill in the code on the Shopping Bag page in the designated area. It is wise to copy paste the code, so that no mistakes can be made with for example capital letters or spaces. After this, click the Apply button. Your discount will be immediately calculated and you can finish up your order. Coupon codes can only be used one time.Back to top

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  • Delivery courier

    • Which courier do you use for your deliveries?

      We use DPD as our dedicated shipping partner for all our deliveries, with exception of the United States, Canada and Russia. For these countries we use UPS as our shipping partner.Back to top
       

  • Shipping costs

    • What are the shipping costs?

      Netherlands €4.95 (FREE for orders over €50)
      Germany FREE shipping
      Belgium €4.95 (FREE for orders over €75)
      France €11.95 (FREE for orders over €150)
      Luxembourg €8.95 (FREE for orders over €75)
      the United Kingdom £8.95 (FREE for orders over £120)
      the United States $24.95 (FREE for orders over $120)
      Austria €9.95 (FREE for orders over €250)
      Czech Republic €14.95 (FREE for orders over €250)
      Poland €12.95 (FREE for orders over €250)
      Portugal €14.95 (FREE for orders over €250)
      Spain €19.95 (FREE for orders over €250)
      Italy €17.95 (FREE for orders over €250)
      Monaco €16.95 (FREE for orders over €250)
      Ireland €16.95 (FREE for orders over €250)
      Finland €12.95 (FREE for orders over €250)
      Denmark €9.95 (FREE for orders over €250)
      Sweden €11.95 (FREE for orders over €250)
      Canada €24.95
      Norway €24.95
      Russia €24.95
      Switzerland €29.95

       

      *Please be advised that orders placed outside the European Union are likely to incur customs charges when they reach their destination. These charges must be paid by the recipient of the parcel. We have no control over these charges, and can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It's a good idea to contact your local customs office for current charges before you order, so you're not surprised by charges you weren't expecting.

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    • How long will it take before I receive my order?

      If you order before 3 PM on a workday, your order will be processed on the same day. The shipping-time within the Benelux is one workday. For Germany, France and Great Britain, the shipping-time is 2-3 workdays. For all other countries, the average shipping-time is 3-4 workdays. In exceptional cases, the shipping-time may vary.

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  • Delivery attempts

    • What happens if I’m not home when my shipment is delivered?

      Our delivery courier will attempt to deliver your package to your home 3 times. Each time there is no answer, they will leave an InfoNotice. If DPD isn't able to deliver your package after several attempts, they may deliver your package at a pick-up shop or return it to the warehouse. To pick up the package, please bring your ID and the tracking number. If you have received an InfoNotice after one delivery attempt has been made, you can change your delivery options on DPD.com. Your options are:
       

      • Will Call: Hold the shipment for pickup
      • Deliver to Another Address: Reroute the shipment to a new address
      • Reschedule Delivery: Hold the shipment for delivery on a future date
      • Return to Sender: Return the shipment to the shipper

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  • Delivery options

    • Do you deliver to PO box addresses?

      Unfortunately, we do not deliver to PO Box addresses.Back to top
       

    Order Tracking

    • How can I track my order?

      Would you like to track the status of your order, but don’t have a registered account? Or, can’t find your tracking number? No problem! Just fill in all the details below and we will show you the status of your order.

      Sites-EUR-Site

      Choose your country and language

      When you switch to another country prices may vary

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  • Returns

    • Can I return a product?

      If a product doesn’t meet your expectations, you may of course return it at your own expense within 30 days. Products can be returned to the followning return address:

      MARLIES DEKKERS WEBSHOP RETURNS
      Schelmaatstraat 1
      7575BC Oldenzaal
      the Netherlands

      Stockings and bottoms of lingerie must for hygienic reasons be returned unworn and in their unopened, original packing with the label and price tag attached. If not, they cannot be returned. Gift wrapping and laundry bags can also not be returned. After you received the order, we kindly ask you to check whether the content of the package matches your order. If this is not the case, please contact webshop@marliesdekkers.com.Back to top
       

    • Can I exchange a product?

      Sometimes it happens that the size you ordered isn't the perfect fit, and you would like to receive a different size. What you can do is to return the wrong size, after which the purchase amount is refunded to your account. Then, you can place a new order in our webshop with the right sizing with so that you can have that perfect fit! Back to top
       

    • How do I return a product to the returns department?

      You can return a product at your own expense within 30 days, for which a return form is sent with your package. Please do note that this is not a pre-paid return label. Please fill in the return form and add it to the package together with the copy of the invoice. We would like to emphasize that it is your own responsibility to send the package to the address mentioned at the return form. We advise you to retain a proof of postage until your refund has been processed.Back to top
       

    • Can I also return my order in one of the marlies|dekkers stores?

      It is not possible to return your order in one of our marlies|dekkers stores, yet.Back to top
       

    • What kind of warranty does marlies|dekkers offer?

      There is a legal warranty applicable on every product purchased in the marlies|dekkers webshop, meaning you can derive certain rights on the product. E.g. you should be able to use the product for an amount of time without having any manufacturing problems. The marlies|dekkers webshop offers a 9-month warranty period as of the date of purchase.Back to top
       

    • I have a complaint about my purchase. What do I do?

      Are you dissatisfied with the quality of your purchase, or do you have any other complaints or questions? We’d love to hear from you. Fill in our contact form or email to webshop@marliesdekkers.com. You can also contact us by phone from Monday through Friday (09.00 am – 17.00 pm CET) on: + 31 10 79 97 999. We have a Dutch and English-speaking customer service team.

      Do you have a complaint about a product that was not bought in our webshop? Please get in touch with the store where you’ve bought the item. They will be able to handle your question or complaint.Back to top
       

  • Refunds

    • How long will it take before I receive my money back?

      We shall transfer the money paid for the returned product within 30 days. The returned products must be in their original condition, have not been damaged, washed, altered or worn and include the original packaging and any related accessories or instruction books.*

      *If a returned product doesn’t meet the above mentioned standards, the marlies|dekkers webshop may refuse the returned product.Back to top

    • Promotions

      • National Glamour Day: 20% off!

        The following stores participate in 'Glamour Day'. Please contact the store of your choice to be absolutely certain that they participate in the promotion. The terms and conditions of the participating stores may apply.

        The Netherlands
        Annadiva
        Houtstraat 44 | 6511 JP Nijmegen
        https://www.annadiva.nl/ | 073-851 20 17

        marlies|dekkers store Amsterdam
        Berenstraat 18 | 1016 GH Amsterdam
        www.marliesdekkers.com | +31 2042119006

        BERDEN WARENHUIS BV
        MARKTSTRAAT 25 | 5401 GE Uden
        +31 413 33 38 55

        Bijenkorf shop in shop Amsterdam
        Dam 1 | 1012 JS AMSTERDAM
        0800-0818

        marlies|dekkers store Rotterdam
        Witte de Withstraat 2 | 3012 BP Rotterdam
        www.marliesdekkers.com | 0800-0818

        Bijenkorf shop in shop Rotterdam
        Coolsingel 105 | 3012 AG Rotterdam
        0800-0818

        v.d. Linde Lingerie Hillegersberg
         Freericksplaats 23 | 3054 GK Rotterdam
        http://www.vanderlindelingerie.nl/ | 010 218 0089

        Bijenkorf shop in shop Den Haag
        Wagenstraat 32 | 2512 AX DEN HAAG
        0800-0818

        marlies|dekkers store Utrecht
        Lichte Gaard 6 | 3511 KT Utrecht
        www.marliesdekkers.com | 030 233 1994

        Bijenkorf shop in shop Utrecht
        Sint Jacobsstraat 1A | 3511 BR UTRECHT
        0800-0818

        Bijenkorf shop in shop Amstelveen
        Galerij 152 | 1181 ZS Amstelveen
        0800-0818

        Van der Schilden Lingerie
        Raadhuisplein 10| 1431 EH Aalsmeer
        http://www.schilden-lingerie.nl | 0297-327253

        Van der Schilden Lingerie
        Hooftstraat 146 | 2406 GN Alphen a/d Rijn
        http://www.schilden-lingerie.nl/ | 0172- 473014

        Bijenkorf shop in shop Maastricht
        Achter het Vleeshuis 26 | 6211 GS Maastricht
        0800-0818

        Bijenkorf shop in shop Eindhoven
        Plazza 1| 5611 AE Eindhoven
        0800-0818

        Elle Lingerie
        Hogestraat 56 | 6651 BM Druten
        +31 (0)487513442

        Lingerie Le Net Eindhoven
        Nieuwe Emmasingel 94 | 5611 AE Eindhoven
        http://www.lingerie-lenet.nl/ |040 236 6803

        Beleef mode&design
        Havenstraat 20 | 4531 EK Terneuzen
        www.beleefmode.nl |0115-621626

        Dessous
        Julianastraat 67 | 2405 CG Alphen aan den Rijn
        info@dessous.nl | +31 (0)172490080

        De Wereld van Lingerie
        Sloetsweg 106 | 7557 HR Hengelo
        www.dewereldvanlingerie.nl | 0031742913377

        Hullegie
        Beekstraat 2 | 8162 HB Epe
        info@sistersinlingerie.nl | +31 578615134

        Kayser
        Cornelis de Vosplein 4 | 4561 CZ Hulst
        kayserlin.hulst@gmail.com | +31 114313190

        LIJFTIJD Terschelling
        Torenstraat 54 | 8881 BL Terschelling West
        www.lijftijdterschelling.nl | 0562-443456

        Lingerie & Bodywear Sublym
        Noordkade 4 | 9203 CC  DRACHTEN
        (0512) 51 23 18

        Lingerie Anja van den Berk
        Hugo de Grootstraat 28 | 5151 EH Drunen
        info@lingerie-anjavandenberk.nl | +31 416 379 586

        Lingerie Delia
        Dubbele buurt 17 | 1441 CT Purmerend
        info@lingeriedelia.nl | +31 299744000

        LingerieService Marieke Vermaas
        Nieuweweg 55F | 2132 CL Hoofddorp
        www.lingerieservice.nl | 023-3031290

        Pink bodyfashion
        Markt 77 | 5981 AP Panningen
        0774620699

        Chérie lingerie&bodywear Leusden
        W.C.Hamershof 't Plein 38 | 3831 CR LEUSDEN
        http://www.lincherie.nl | 0031(0)334953343

        Boudoir-lingerie
        Veldstraat 25 | 8760 MEULEBEKE
        www.boudoir-lingerie.be | 051/488350

        Bodywear Superstore
        Rijksweg 26 | 6921 AG Duiven
        0031-263116389

        Lingerie Nijverdal
        Henry Dunantplein 3 | 7442 NP Nyverdal
        +31 (0)548621711

        Lingerie Femina
        Ankerstraat 25 B | 9100 Sint-Niklaas
        0476-86 35 17

        LinCHérie Leeuwarden
        Sint Jacobsstraat 23 | 8911 HS Leeuwarden
        +31 (0)582122490

        Lincherie Oosterhout
        Arendshof 253 | 4901 NE Oosterhout
        http://www.lincherie.nl | +31 (0)162430414

        v.d. Linde Lingerie Bleiswijk
        Dorpsstraat 83| 2665 BH BLEISWIJK
        +31 (0)105221494

        Lingerie Le Net Son
        Nieuwstraat 14 | 5691 AC SON
        http://www.lingerie-lenet.nl | +31 (0)499475725/

        Lingerie le Net Gemert
        Nieuwstraat 4 | 5421 KP Gemert
        http://www.lingerie-lenet.nl | 0492 792 709

        Lingerie Le Net Uden
        Sacrementsweg 16 | 5401 GR Uden
        http://www.lingerie-lenet.nl/

        Nens Bodyfashion
        Lessensestraat 20 | 9500 Geraardsbergen
        072-8884668

        Roma Lingerie
        Soesterbergsestraat 47A | 3768 EB SOEST
        www.romalingerie.nl | +31 (0)356032210

        Stumpf
        Slotlaan 50 | 3701 GN Zeist
        http://www.parfumeriestumpf.nl/ | +31 (0)306917124

        Belgium:
        marlies|dekkers store Antwerpen
        Nationalestraat 39 | 2000 Antwerpen
        marlies.dekkers@telenet.be | +32 3 227 46 36

        Inno Bruxelles
        26 rue du Damier | 1000 Bruxelles

        Inno Antwerpen
        O . Veniusstraat 16 | 20000 Antwerpen

        Inno Hasselt
        Guffenslaan 16-16A | 3500 Hasselt

        Belle & Rebelle
        Av. Jean Materne 56 | 5100 Jambes
        www.belle-et-rebelle.be | +32 81305071

        Bugattis Body & Beach Hofstade
        Tervuursesteenweg 358 | 1981 Hofstade
        bugattislingerie.be | +32 15620896

        Bugattis
        Kerkstraat 52 | 2490 Balen
        balen@bugattis.be | +32 14709480

        Bodily
        Lessensestraat 20 | 9500 Geraardsbergen
        +32 54410615

        Intensive
        August Nihoulstraat 7 | 3270 Scherpenheuvel
        veronique.intensive@gmail.com | +32 13782331

        Lin's Lingerie
        Brusselsesteenweg 613 | 9050 Gentbrugge
        linslingerie@telenet.be | +32 92782478

        Lin's Lingerie
        Markt 15 | 9340 Lede
        linslingerie@telenet.be | +32 53801767

        t Linnenkastje
        Latemstraat 3 | 9830 Sint-martens-latem

        't Linnenkastje Liedekerke
        Stationsstraat 14 | 1770 LIEDEKERKE

        LINGERIE DELPHINE
        Marie-joseplein 6A | 8400 Oostende
        0032 473815915

        LINGERIE DELPHINE
        Oostendsebaan 47 | 8470 Gistel
        0032 473815915

        Lingerie MILLO
        Koningin Astridplein 12 | 9280 Lebbeke
        052/483.983

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Contact Us

Marlies Dekkers

For an easy and quick way to find what you’re looking for, take a look at our FAQ’s about Shopping, Shipping and Delivery, Returns and how we handle your information. If you have a question about a webshop order, please mention your order number and send your email to: webshop@marliesdekkers.com. At this moment we can only answer messages in Dutch or English. Our customer service team is available from: Monday – Friday 9.30 AM – 5 PM (Central European Time) + 31 10 79 97 999