How do I create an account on the marlies|dekkers webshop?
To check out faster and be the first one to receive special offers, you can easily create an account at marliesdekkers.com. Click on the register button. You will find this at the top right of the homepage of our webshop. When you press this button, you can create an account by filling in your first and last name and email address. You will receive a confirmation e-mail, which you can use to log in on the webshop.Back to top
Do I need an account to place an order?
You are not obliged to be logged in to place an order.Back to top
How can I log in on the webshop?
You can log in by clicking on the login button. You will find this at the top right of the homepage of our webshop. When you press this button, you can log in on your account.Back to top
How do I sign up for the newsletter?
If you want to stay up to date about the latest marlies|dekkers collections and deals, you can sign up for the newsletter. At the bottom of the homepage of the webshop you can fill in your e-mail address in the Newsletter sign-up space, and click on the envelope. After that you’ll receive an e-mail with an activation link that you need to confirm within 30 days.Back to top
How can I pay?
We accept Visa, Eurocard/Mastercard, iDEAL, DIRECTebanking, Klarna (Germany and Finland), ELV and Sofortüberweisung. We use Adyen payment services for all of our transactions. As one of the leading Payment Service Providers, Adyen handles your details direct and safe. This page is located on a separate secure server that will handle your information with the highest confidentiality and accountability. After you click the "continue" button in the checkout you will be taken to the Adyen page, from where you can pay with your preferred payment option.Back to top
Sold out items
How is it possible that an article I added to my shopping bag, was suddenly sold out when I came to the checkout?
The moment you add an article to your shopping bag, it will be reserved for you. Unfortunately there is a slight possibility that another customer buys the last article before you have arrived at the checkout. When you’re logged in, the articles added to your shopping bag are saved for 7 days. The marlies|dekkers webshop cannot guarantee that articles in your shopping bag will be available at a later date.Back to top
Will items that are sold out on the website be restocked?
We replenish our stock in the marlies|dekkers web shop several times a week. In many cases it is indeed possible that an item will be restocked after it has been sold out. We advise you to contact us at firstname.lastname@example.org in case you wish to enquire about the availability of a specific item.Back to top
I received a couponcode, how do I use this?
To use a couponcode, you need to fill the code in on the Shopping Bag page in the designated area. It is wise to copy paste the code, so that no mistakes can be made with for example capital letters or spaces. After this, click the Apply button. Your discount will be immediately calculated. You cannot use your couponcode multiple times.Back to top
Which courier do you use for your deliveries?
We use UPS parcel service and DPD as our dedicated shipping partners for all our deliveries.Back to top
What are the shipping costs?
the Netherlands 4.95 euro.
FREE above 50 euro.
Germany FREE shipping. Benelux:
FREE above 75 euro.
the United Kingdom 8.50 GBP.
FREE above 120 GBP.
European Union – region 1:
FREE above 150 euro.
European Union – region 2:
Austria, Czech Republic, Denmark, Finland, Ireland, Italy, Monaco, Poland, Portugal, Spain, Sweden
FREE above 250 euro.
Outside European Union*:
Canada, Norway, Russia, Switzerland
24.95 euro Outside European Union*:
the United States
FREE above 120 dollar
*Import taxes and duties will be charged to the receiver. The amount of these costs can vary. We would advise you to contact your local UPS or DPD office for country specific billing information.
How long will it take before I receive my order?
If you order before 3 PM on a workday, your order will be processed on the same day. The shipping-time within the Benelux is one workday. For Germany, France and Great Britain, the shipping-time is 2-3 workdays. For all other countries, the average shipping-time is 3-4 workdays. In exceptional cases, the shipping-time may vary.Back to top
What happens if I’m not home when my shipment is delivered?
Our delivery courier will attempt to deliver your package to your home 3 times. Each time there is no answer, they will leave an InfoNotice. If you have received an InfoNotice after one delivery attempt has been made, you can change your delivery options on UPS.com or DPD.com. Your options are:
- Will Call: Hold the shipment for pickup
- Deliver to Another Address: Reroute the shipment to a new address
- Reschedule Delivery: Hold the shipment for delivery on a future date
- Return to Sender: Return the shipment to the shipper
Do you deliver to PO box addresses?
Unfortunately we do not deliver to PO Box addresses at this time.Back to top
Can I return a product?
After you received the order, we kindly ask you to check whether the content of the package matches your order. If this is not the case, please contact email@example.com.
If a product doesn’t meet your expectations, you may return it at your own expense within 30 days. Products can be returned to the followning return address:
MARLIES DEKKERS WEBSHOP RETURNS
Stockings and bottoms of lingerie must for hygienic reasons be returned unworn and in their unopened, original packing with the label and price tag attached. If not, they cannot be returned. Gift wrapping and laundry bags can also not be returned. Back to top
Can I exchange a product?
Unfortunately we are unable to exchange products at the moment.Back to top
How do I return a product to the returns department?
A return form is sent with your package. Please fill in the return form and add it to the package together with the copy of the invoice. The return number should be mentioned on the package. We would like to emphasize that it is your own responsibility to send the package to the address mentioned at the return form. We advise you to retain a proof of postage until your refund has been processed.Back to top
Can I also return my order in one of the marlies|dekkers stores?
No, at this point it is not possible to return your webshop order in one of the marlies|dekkers stores.
How long will it take before I receive my money back?
We shall transfer the money paid for the returned product within 30 days. The returned products must be in their original condition, have not been damaged, washed, altered or worn and include the original packaging and any related accessories or instruction books.*
*If a returned product doesn’t meet the above mentioned standards, the marlies|dekkers webshop may refuse the returned product.Back to top
The following stores participate in our 'Celebrate Marlies' promotions. Please contact the store of your choice to be absolutely certain that they participate in the promotion. The terms and conditions of the participating stores may apply.
Havenstraat 20 | 4531 EK Terneuzen
firstname.lastname@example.org | +31 115621626
Bijenkorf shop in shop Rotterdam
Coolsingel 105 | 3012 AG ROTTERDAM
Bijenkorf shop in shop Den Haag
Wagenstraat 32 | 2512 AX DEN HAAG
Bijenkorf shop in shop Utrecht
Sint Jacobsstraat 1A | 3511 BR UTRECHT
Bijenkorf shop in shop Amstelveen
Galerij 152 | 1181 ZS AMSTELVEEN
Bijenkorf shop in shop Amsterdam
Dam 1 | 1012 JS AMSTERDAM
Bijenkorf shop in shop Maastricht
Achter het Vleeshuis 26 | 6211 GS MAASTRICHT
Bijenkorf shop in shop Eindhoven
Piazza 1 | 5611 AE EINDHOVEN
Langestraat 94 | 3811 AK Amersfoort
email@example.com | +31 334690704
Lindenlaan 21 | 1271 AV Huizen
firstname.lastname@example.org | +35 526 9100
Dorpsstraat 26 | 6562 AB Groesbeek
email@example.com | +31 (0)243972629
Julianastraat 67 | 2405 CG Alphen aan den Rijn
firstname.lastname@example.org | +31 (0)172490080
Hogestraat 56 | 6551 BM Druten
email@example.com | +31 487513442
Beekstraat 2 | 8162 HB Epe
firstname.lastname@example.org | +31 578615134
Cornelis de Vosplein 4 | 4561 CZ Hulst
email@example.com | +31 114313190
La Belle Lingerie
Kerkstraat 35 | 3401 CM Ysselstijn UT
firstname.lastname@example.org | +31 306878823
Arendshof 253 | 4901 NE Oosterhout
email@example.com | +31 162430414
Lingerie Anja van den Berk
Hugo de Grootstraat 28 | 5151 EH Drunen
firstname.lastname@example.org | +31 416 379 586
Dubbele buurt 17 | 1441 CT Purmerend
email@example.com | +31 299744000
marlies|dekkers store Rotterdam
Witte de Withstraat 2 | 3012 BP Rotterdam
firstname.lastname@example.org | +31 102809184
marlies|dekkers store Amsterdam
Berenstraat 18 | 1016 GH Amsterdam
email@example.com | +31 204211900
marlies|dekkers store Breda
Veemarktstraat 28 | 4811 ZG Breda
firstname.lastname@example.org | +31 765215885
marlies|dekkers store Utrecht
Lichte Gaard 6 | 3511 KT Utrecht
email@example.com | +31 (0)302331994
De wereld van lingerie
Sloetsweg 106 | 7557 HR Henglo OV
firstname.lastname@example.org | +31 (0)74 2913377
Uniek Beenmode & Lingerie
Hoge Ham 129 | 5104 JD Dongen
email@example.com | +31 162314638
Belle & Rebelle
Av. Jean Materne 56 | 5100 Jambes
firstname.lastname@example.org | +32 81305071
Bodily Lessensestraat 20 | 9500 Geraardsbergen
email@example.com | +32 54410615
Bugattis Tervuursesteenweg 358 | 1981 Hofstade
firstname.lastname@example.org | +32 15620896
Kerkstraat 52 | 2490 Balen
email@example.com | +32 14709480
Delphine PDC Lingerie Oostendsebaan 47 | 8470 Gistel
firstname.lastname@example.org | +32 59703862
Kapelstraat 46 | 2660 Hoboken
email@example.com | +32 38302022
Fiori Volpestraat 17 | 1500 Halle
firstname.lastname@example.org | +32 23564888
Vismarkt 14 | 2260 Westerlo
email@example.com | +32 14543304
August Nihoulstraat 7 | 3270 Scherpenheuvel
firstname.lastname@example.org | +32 13782331
Gasthuisstraat 17 | 2340 Beerse
email@example.com | +32 14615017
Lingerie Plum Plum Bvba
Ter- Rivierenwal 18 | 3960 Bree
firstname.lastname@example.org | +32 89464275
Brusselsesteenweg 613 | 9050 Gentbrugge
email@example.com | +32 92782478
Markt 15 | 9340 Lede
firstname.lastname@example.org | +32 53801767
marlies|dekkers store Antwerpen
Nationalestraat 39 | 2000 Antwerpen
email@example.com | +32 3 227 46 36
BELLA DONNA LINGERIE
Mühlenkamp 50 | 22303 Hamburg
firstname.lastname@example.org | +49 40478375
Teichstr. 1 Pariser Platz | 30449 Hannover
email@example.com | +49 5112280339
Dessous und Du
Hauptstrasse | 91154 Roth
firstname.lastname@example.org | +49 917197430
Ockelsbach 1 | 59955 Winterberg
email@example.com | +49 2981802564
Uhlandstrasse 170 | 10719 Berlin
firstname.lastname@example.org | +49 30882 34 34
InsideHer Sandra Maravolo
Stiftstrasse 32 | 60313 Frankfurft am Mein
email@example.com | +49 6924246969
Lady's Dessous & Gentleman
Markt 42-43 | 53721 Siegburg
firstname.lastname@example.org | +49 2241 53636
Na Und Dessous und Nützliches
Obernstrasse 23 | 33602 Bielefeld
email@example.com | +49 52196875710
Fleischstr. 10 | 54290 Trier
firstname.lastname@example.org | +49 65148946
Apothekerstrasse 13 | 89257 Illertissen
email@example.com | +49 7303 901605
38 Rue de l'Hotel de Ville | 81000 Albi
firstname.lastname@example.org | +33 563543601
73 Rue de la Monnaie | 59000 Lille
email@example.com | +33 320151597
14, Rue Courrerie | 43000 Le Puy en Valey
firstname.lastname@example.org | +33 471020446
75-77 Rue de Paris | 93260 Les Lilas
email@example.com | +33 143634608
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