How do I create an account on the marlies|dekkers webshop?
To check out faster and be the first one to receive special offers, you can easily create an account at marliesdekkers.com. Click on the register button. You will find this at the top right of the homepage of our webshop. When you press this button, you can create an account by filling in your first and last name and email address. You will receive a confirmation e-mail, which you can use to log in on the webshop.Back to top
Do I need an account to place an order?
Do you prefer placing an order without creating an account? No problem! You can easily place an order by leaving your address information and email address, and your order will be delivered as soon as possible.
Did you place an order without creating an account, and would you like to check the status of your order? Of course this is also possible. Click on the login button at the top right of the homepage. Here you can fill in your order number, zip code and email address to check the status of your order.Back to top
How can I log in on the webshop?
You can log in by clicking on the login button. You will find this at the top right of the homepage of our webshop. When you press this button, you can log in on your account.Back to top
How do I sign up for the newsletter?
If you don't want to miss out on any of our great promotions or marlies|dekkers news, don't forget to sign up to our newsletter! At the bottom of the homepage of the webshop you can fill in your e-mail address in the Newsletter sign-up space, and click on the envelope. After that you’ll receive an e-mail with an activation link that you need to confirm within 30 days. After you've confirmed your subscription, you'll always stay up-to-date with all marlies|dekkers news and promotions.Back to top
How can I pay?
We accept Visa, Eurocard/Mastercard, iDEAL, DIRECTebanking, ELV and Sofortüberweisung. We use Adyen payment services for all of our transactions. As one of the leading Payment Service Providers, Adyen handles your details direct and safe. This page is located on a separate secure server that will handle your information with the highest confidentiality and accountability. After you click the "continue" button in the checkout you will be taken to the Adyen page, from where you can pay with your preferred payment option.Back to top
Sold out items
How is it possible that an article I added to my shopping bag, was suddenly sold out when I came to the checkout?
The moment you add an article to your shopping bag, it will be reserved for you. Unfortunately, there is a slight possibility that another customer buys the last article before you have arrived at the checkout. You can always get in touch with our customer service team about the availability of an article, and they will check this for you.Back to top
I received an email about an article not being in stock, after completing my order. How is that possible?
Sometimes, whilst we are putting your package together, it comes to our attention that some items you ordered are out of stock. This can happen when someone else orders the last item just moments before you did. Our stock levels are unable to make this notice within such a short period, and you were able to buy an article that was actually no longer in stock. Of course we will make sure the amount you paid is refunded as quickly as possible. Naar boven
Will items that are sold out on the website be restocked?
We replenish our stock in the marlies|dekkers webshop several times a week. In many cases it is indeed possible that an item will be restocked after it has been sold out. We advise you to contact us at email@example.com in case you wish to enquire about the availability of a specific item.Back to top
I received a couponcode, how do I use this?
To use a couponcode, you can fill in the code on the Shopping Bag page in the designated area. It is wise to copy paste the code, so that no mistakes can be made with for example capital letters or spaces. After this, click the Apply button. Your discount will be immediately calculated and you can finish up your order. Coupon codes can only be used one time.Back to top
Which courier do you use for your deliveries?
We use DPD as our dedicated shipping partner for all our deliveries, with exception of the United States, Canada and Russia. For these countries we use UPS as our shipping partner.Back to top
What are the shipping costs?
Netherlands €4.95 (FREE for orders over €50) Germany FREE shipping Belgium €4.95 (FREE for orders over €75) France €11.95 (FREE for orders over €150) Luxembourg €8.95 (FREE for orders over €75) the United Kingdom £8.95 (FREE for orders over £120) the United States $24.95 (FREE for orders over $120) Austria €9.95 (FREE for orders over €250) Czech Republic €14.95 (FREE for orders over €250) Poland €12.95 (FREE for orders over €250) Portugal €14.95 (FREE for orders over €250) Spain €19.95 (FREE for orders over €250) Italy €17.95 (FREE for orders over €250) Monaco €16.95 (FREE for orders over €250) Ireland €16.95 (FREE for orders over €250) Finland €12.95 (FREE for orders over €250) Denmark €9.95 (FREE for orders over €250) Sweden €11.95 (FREE for orders over €250) Canada €24.95 Norway €24.95 Russia €24.95 Switzerland €29.95
*Please be advised that orders placed outside the European Union are likely to incur customs charges when they reach their destination. These charges must be paid by the recipient of the parcel. We have no control over these charges, and can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It's a good idea to contact your local customs office for current charges before you order, so you're not surprised by charges you weren't expecting.
How long will it take before I receive my order?
If you order before 3 PM on a workday, your order will be processed on the same day. The shipping-time within the Benelux is one workday. For Germany, France and Great Britain, the shipping-time is 2-3 workdays. For all other countries, the average shipping-time is 3-4 workdays. In exceptional cases, the shipping-time may vary.Back to top
What happens if I’m not home when my shipment is delivered?
Our delivery courier will attempt to deliver your package to your home 3 times. Each time there is no answer, they will leave an InfoNotice. If DPD isn't able to deliver your package after several attempts, they may deliver your package at a pick-up shop or return it to the warehouse. To pick up the package, please bring your ID and the tracking number. If you have received an InfoNotice after one delivery attempt has been made, you can change your delivery options on DPD.com. Your options are:
- Will Call: Hold the shipment for pickup
- Deliver to Another Address: Reroute the shipment to a new address
- Reschedule Delivery: Hold the shipment for delivery on a future date
- Return to Sender: Return the shipment to the shipper
Do you deliver to PO box addresses?
Unfortunately, we do not deliver to PO Box addresses.Back to top
How can I track my order?
Would you like to track the status of your order, but don’t have a registered account? Or, can’t find your tracking number? No problem! Just fill in all the details below and we will show you the status of your order.
Check An Order
See your order even if you are not a registered user. Enter the order number and the billing address zip code.
Can I return a product?
If a product doesn’t meet your expectations, you may of course return it at your own expense within 30 days. Products can be returned to the followning return address:
MARLIES DEKKERS WEBSHOP RETURNS
Stockings and bottoms of lingerie must for hygienic reasons be returned unworn and in their unopened, original packing with the label and price tag attached. If not, they cannot be returned. Gift wrapping and laundry bags can also not be returned. After you received the order, we kindly ask you to check whether the content of the package matches your order. If this is not the case, please contact firstname.lastname@example.org.Back to top
Can I exchange a product?
Sometimes it happens that the size you ordered isn't the perfect fit, and you would like to receive a different size. What you can do is to return the wrong size, after which the purchase amount is refunded to your account. Then, you can place a new order in our webshop with the right sizing with so that you can have that perfect fit! Back to top
How do I return a product to the returns department?
You can return a product at your own expense within 30 days, for which a return form is sent with your package. Please do note that this is not a pre-paid return label. Please fill in the return form and add it to the package together with the copy of the invoice. We would like to emphasize that it is your own responsibility to send the package to the address mentioned at the return form. We advise you to retain a proof of postage until your refund has been processed.Back to top
Can I also return my order in one of the marlies|dekkers stores?
It is not possible to return your order in one of our marlies|dekkers stores, yet.Back to top
What kind of warranty does marlies|dekkers offer?
There is a legal warranty applicable on every product purchased in the marlies|dekkers webshop, meaning you can derive certain rights on the product. E.g. you should be able to use the product for an amount of time without having any manufacturing problems. The marlies|dekkers webshop offers a 9-month warranty period as of the date of purchase.Back to top
I have a complaint about my purchase. What do I do?
Are you dissatisfied with the quality of your purchase, or do you have any other complaints or questions? We’d love to hear from you. Fill in our contact form or email to email@example.com. You can also contact us by phone from Monday through Friday (09.00 am – 17.00 pm CET) on: + 31 10 79 97 999. We have a Dutch and English-speaking customer service team.
Do you have a complaint about a product that was not bought in our webshop? Please get in touch with the store where you’ve bought the item. They will be able to handle your question or complaint.Back to top
How long will it take before I receive my money back?
We shall transfer the money paid for the returned product within 30 days. The returned products must be in their original condition, have not been damaged, washed, altered or worn and include the original packaging and any related accessories or instruction books.*
*If a returned product doesn’t meet the above mentioned standards, the marlies|dekkers webshop may refuse the returned product.Back to top
National Glamour Day: 20% off!
The following stores participate in 'Glamour Day'. Please contact the store of your choice to be absolutely certain that they participate in the promotion. The terms and conditions of the participating stores may apply.
Houtstraat 44 | 6511 JP Nijmegen
https://www.annadiva.nl/ | 073-851 20 17
marlies|dekkers store Amsterdam
Berenstraat 18 | 1016 GH Amsterdam
www.marliesdekkers.com | +31 2042119006
BERDEN WARENHUIS BV
MARKTSTRAAT 25 | 5401 GE Uden
+31 413 33 38 55
Bijenkorf shop in shop Amsterdam
Dam 1 | 1012 JS AMSTERDAM
marlies|dekkers store Rotterdam
Witte de Withstraat 2 | 3012 BP Rotterdam
www.marliesdekkers.com | 0800-0818
Bijenkorf shop in shop Rotterdam
Coolsingel 105 | 3012 AG Rotterdam
v.d. Linde Lingerie Hillegersberg
Freericksplaats 23 | 3054 GK Rotterdam
http://www.vanderlindelingerie.nl/ | 010 218 0089
Bijenkorf shop in shop Den Haag
Wagenstraat 32 | 2512 AX DEN HAAG
marlies|dekkers store Utrecht
Lichte Gaard 6 | 3511 KT Utrecht
www.marliesdekkers.com | 030 233 1994
Bijenkorf shop in shop Utrecht
Sint Jacobsstraat 1A | 3511 BR UTRECHT
Bijenkorf shop in shop Amstelveen
Galerij 152 | 1181 ZS Amstelveen
Van der Schilden Lingerie
Raadhuisplein 10| 1431 EH Aalsmeer
http://www.schilden-lingerie.nl | 0297-327253
Van der Schilden Lingerie
Hooftstraat 146 | 2406 GN Alphen a/d Rijn
http://www.schilden-lingerie.nl/ | 0172- 473014
Bijenkorf shop in shop Maastricht
Achter het Vleeshuis 26 | 6211 GS Maastricht
Bijenkorf shop in shop Eindhoven
Plazza 1| 5611 AE Eindhoven
Hogestraat 56 | 6651 BM Druten
Lingerie Le Net Eindhoven
Nieuwe Emmasingel 94 | 5611 AE Eindhoven
http://www.lingerie-lenet.nl/ |040 236 6803
Havenstraat 20 | 4531 EK Terneuzen
Julianastraat 67 | 2405 CG Alphen aan den Rijn
firstname.lastname@example.org | +31 (0)172490080
De Wereld van Lingerie
Sloetsweg 106 | 7557 HR Hengelo
www.dewereldvanlingerie.nl | 0031742913377
Beekstraat 2 | 8162 HB Epe
email@example.com | +31 578615134
Cornelis de Vosplein 4 | 4561 CZ Hulst
firstname.lastname@example.org | +31 114313190
Torenstraat 54 | 8881 BL Terschelling West
www.lijftijdterschelling.nl | 0562-443456
Lingerie & Bodywear Sublym
Noordkade 4 | 9203 CC DRACHTEN
(0512) 51 23 18
Lingerie Anja van den Berk
Hugo de Grootstraat 28 | 5151 EH Drunen
email@example.com | +31 416 379 586
Dubbele buurt 17 | 1441 CT Purmerend
firstname.lastname@example.org | +31 299744000
LingerieService Marieke Vermaas
Nieuweweg 55F | 2132 CL Hoofddorp
www.lingerieservice.nl | 023-3031290
Markt 77 | 5981 AP Panningen
Chérie lingerie&bodywear Leusden
W.C.Hamershof 't Plein 38 | 3831 CR LEUSDEN
http://www.lincherie.nl | 0031(0)334953343
Veldstraat 25 | 8760 MEULEBEKE
www.boudoir-lingerie.be | 051/488350
Rijksweg 26 | 6921 AG Duiven
Henry Dunantplein 3 | 7442 NP Nyverdal
Ankerstraat 25 B | 9100 Sint-Niklaas
0476-86 35 17
Sint Jacobsstraat 23 | 8911 HS Leeuwarden
Arendshof 253 | 4901 NE Oosterhout
http://www.lincherie.nl | +31 (0)162430414
v.d. Linde Lingerie Bleiswijk
Dorpsstraat 83| 2665 BH BLEISWIJK
Lingerie Le Net Son
Nieuwstraat 14 | 5691 AC SON
http://www.lingerie-lenet.nl | +31 (0)499475725/
Lingerie le Net Gemert
Nieuwstraat 4 | 5421 KP Gemert
http://www.lingerie-lenet.nl | 0492 792 709
Lingerie Le Net Uden
Sacrementsweg 16 | 5401 GR Uden
Lessensestraat 20 | 9500 Geraardsbergen
Soesterbergsestraat 47A | 3768 EB SOEST
www.romalingerie.nl | +31 (0)356032210
Slotlaan 50 | 3701 GN Zeist
http://www.parfumeriestumpf.nl/ | +31 (0)306917124
marlies|dekkers store Antwerpen
Nationalestraat 39 | 2000 Antwerpen
email@example.com | +32 3 227 46 36
26 rue du Damier | 1000 Bruxelles
O . Veniusstraat 16 | 20000 Antwerpen
Guffenslaan 16-16A | 3500 Hasselt
Belle & Rebelle
Av. Jean Materne 56 | 5100 Jambes
www.belle-et-rebelle.be | +32 81305071
Bugattis Body & Beach Hofstade
Tervuursesteenweg 358 | 1981 Hofstade
bugattislingerie.be | +32 15620896
Kerkstraat 52 | 2490 Balen
firstname.lastname@example.org | +32 14709480
Lessensestraat 20 | 9500 Geraardsbergen
August Nihoulstraat 7 | 3270 Scherpenheuvel
email@example.com | +32 13782331
Brusselsesteenweg 613 | 9050 Gentbrugge
firstname.lastname@example.org | +32 92782478
Markt 15 | 9340 Lede
email@example.com | +32 53801767
Latemstraat 3 | 9830 Sint-martens-latem
't Linnenkastje Liedekerke
Stationsstraat 14 | 1770 LIEDEKERKE
Marie-joseplein 6A | 8400 Oostende
Oostendsebaan 47 | 8470 Gistel
Koningin Astridplein 12 | 9280 Lebbeke
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