Orders placed on a business day before 3 PM (CET*) will be shipped the same day. If you place your order after 3 PM (CET*), it will be shipped the next business day. You'll receive a shipping confirmation email with a tracking code as soon as your order is on its way. Some shipments may be delayed during the sale period because our warehouse and the delivery service need more time to process orders. Keep an eye on your tracking code for the latest status.

Click here to see an overview of the shipping costs, courier service and estimated delivery time per country.

*Central European Time

As soon as your order is ready for shipment, you will receive the tracking code via email. You can also log in to your account to check the status of your order.

After completing your order and payment, you'll receive an order confirmation via email. It can take up to 30 minutes for the confirmation to appear in your inbox. You can then also find the order in your marlies|dekkers account.

If the order doesn't appear in your account or you haven't received an order confirmation via email, the order may not have gone through. In that case, please check your spam folder first and double check if the email address linked to your marlies|dekkers account is the same one you used while placing your order.

In the event of a failed payment, you'll need to place your order again. If the payment was successful, but you didn't receive an order confirmation via email, please contact our Customer Service.

After your order has been placed it unfortunately isn't possible to cancel or make any changes to it, including product quantity or size.

If your order hasn’t been delivered yet, we advise you to refuse the package upon delivery so your order will automatically be sent back to our warehouse and place a new order with the desired items.
Not sure if you’ll be home at the time of delivery? Adjust your delivery preferences with the courier service to delivery at a pick-up point, if possible. When the package is not picked up at the pick-up point, it will also be automatically sent back to our warehouse.

If your order has already been delivered, incorrectly ordered items can be returned to our warehouse via post or via one of our marlies|dekkers stores, after which you can place a new order.

After placing your order, it unfortunately isn't possible to change your address (including changes to an incorrect address). Our team starts processing your order immediately after it's been placed, so that we can get your new items to you as quickly as possible.

We advise you to keep a close eye on the tracking code of your order, as you'll often have the option to let your package be delivered at a parcel pick-up point. In your marlies|dekkers account, you can also save your standard delivery address for future orders.

Please do not wait, take a picture of the item(s) you've received and contact our Customer Service right away. We’ll take care of it for you as soon as possible.

Please check that you have entered the correct shipping address while placing your order, you can find this information in the order confirmation email. An incorrect address, failed delivery attempt or failure to pick up the package at a pick-up point in time can result in the package being returned to our warehouse. In this situation, please contact our Customer Service and let us know whether you'd like us to resend your order or have it processed as a return.

We're sorry to hear your order hasn't been delivered to you yet! Since the courier might've been delayed, we always advise waiting at least 48 hours, because there is a big chance your order will still be delivered within this timeframe. We also recommend that you check with the neighbors (next to and opposite of you) whether they have received the order and to check any potential “safe places” around the house where the courier might’ve left the package for you.

If this has been unsuccessful, we ask you to contact our Customer Service as soon as possible. We'd be happy to assist you further!

You don’t need to notify us of your return online. Follow the steps below to return your order:

1. Mark the items you would like to return on the return form and indicate the reason. Place the return form in your shipping box;
2. Stick the enclosed address sticker on the shipping box over the old return shipping sticker. Note: this is an address sticker, return costs are at your own expense;
3. Ship the package back to our warehouse with a courier of your choice;
4. We strongly advise obtaining a tracking code so you can trace your package while on its way back to our warehouse. Responsibility for the return is yours until the parcel reaches us.

You can return the package to:

MARLIES DEKKERS WEBSHOP RETURNS
Schelmaatstraat 9
7575 BC Oldenzaal
The Netherlands


Rather avoid shipping costs? It's possible to to return your webshop order in one of our marlies|dekkers stores in the Netherlands or Belgium. You can do this at the following locations:

marlies|dekkers outlet Rosada
marlies|dekkers outlet Roermond
marlies|dekkers outlet Maasmechelen
marlies|dekkers outlet Batavia

marlies|dekkers outlet Breda

Please bring your return form, the shipping box and the invoice with you when you go to return your order in one of our stores. You’ll receive an email confirmation after dropping off your return, and the package will be sent back to our warehouse. Please note that processing your return can take up to 14 business days.

It's not possible to directly exchange an item online. Please return the item to our warehouse, so you can be refunded and place a new order yourself with the desired item(s).

Was one of the items in your order part of a promotion that has since ended? Please contact our Customer Service, so that we can assist you further.

If an item does not meet your expectations, you can return it to our warehouse at your own expense within 30 days after your purchase. Please note that your return can only be processed if it meets the following conditions:

• The returned products must be in their original packaging*;
• The returned products may not be worn, washed, or damaged*;
• The original package and any other accessories must be included in the return*;
• Gift boxes and wash bags cannot be returned*;
• Toys can’t be returned once the seal is broken*.

We recommend you check what is inside your package right after your parcel has arrived. Does the package not match your order? Please get in touch with us.

* In case the returned products do not meet the above standards, marlies|dekkers webshop reserves the right to refuse the returned items.

Click here to download a new return form.

Yes, you can return multiple orders in one box. Make sure to include all return forms within the box.

No, the return costs are not compensated by marlies|dekkers.

We accept:

• AMEX
• Apple Pay
• BCMC (Bancontact card) (Belgium)
• Carte Bancaire (France)
• Sofortüberweisung (Germany)
• Eps (Austria)
• Ideal (The Netherlands)
• Klarna (Germany)
• Mastercard
• Paypal
• Visa
  

Some payment methods may not be available yet in your country.

We use Shopify Payments services for processing payments. Shopify Payments is a secure and trusted payment solution, treating your private data with the highest security standards. All transactions are processed on Shopify’s secure servers, ensuring confidentiality, accountability, and compliance with international regulations. After you click the “Continue” button in the checkout, you can complete your order safely using your preferred payment method through Shopify Payments.

First, check your mailbox and spam folder to see if you have received an email confirmation of the refund. The refund is always processed via the original payment method; you can find out which bank account the amount has been transferred to in the refund email confirmation. If you have not received the confirmation (yet), please check via the tracking code of your return shipment whether your package has arrived at our warehouse.

If the return shipment has not yet arrived at our warehouse, we ask that you monitor the delivery yourself. If it takes a longer time for the shipment to be delivered, we advise you to contact the delivery service yourself.

Has the shipment arrived at our warehouse, but 14 days have not yet passed? Then we ask that you wait these 14 days. You will automatically receive a confirmation once the return shipment has been processed.

Has your return shipment arrived at our warehouse more than 14 days ago, and have you not yet received a confirmation of the refund? Then please contact our customer service.

After your package has been received, it will take up to a maximum of 14 business days for our warehouse to process your return. As soon as your return has been processed, you'll receive a confirmation via email.

The refund is transferred to your original method of payment. If you return items from an order that was paid via a digital gift card, your refund will also be transferred to the digital gift card.

If you pay for your order using both a digital gift card and another method of payment, the refund will be made to the digital gift card and the second method of payment. Meaning your refund will be split into two parts. It's important you don't delete the email containing your digital gift card information after use. Accidentally did delete this? Please contact our Customer Service.

While packing your order, we unfortunately concluded that one or more items aren't in stock anymore. This can happen when someone else purchases the last item, just before you, and the stock hasn't been adjusted yet - enabling you to purchase an out-of-stock item. Of course, we'll make sure that the amount due is refunded to your bank account as soon as possible. If you haven't received your refund within 5 business days, please contact our Customer Service.

Our online Fit & Size guide provides tips for finding your correct size and fit. Do you prefer instant advice? You can contact us by e-mail, telephone or chat.

Every type of breast is different. This means for each type, there is a different shape. Therefore, a bra can look different on our models in comparison to yourself. In our Fit & Size guide, we explain what every shape may do for your breasts. Do you prefer instant advice? You can contact us by e-mail, telephone or chat.

Always follow the washing instructions on the product label. You can also find these washing instructions on the product page of the item in our webshop.

Click here for more information on how to take care of your lingerie and click here for more information on how to take care of your swimwear.

Select the sold out size, and you'll see a 'notify me' button appear. Here, you can enter your email address and we'll send you an email as soon as that size comes back in stock.

Please keep in mind that the sale prices are temporary and that a restock usually only consists of a couple of items. We advise you to order as quickly as possible once you've received a notification. Additionally, we can’t guarantee that the item you want to order will be restocked during the sale period or promotion.

On the invoice, the article is described explicitly as a post-surgery bra. This should be enough to declare your bra to your insurance company. We advise contacting your insurance company for any further questions regarding your declaration.

Rinse the product with lukewarm water before and after use. Clean it with a toy cleaner or mild soap, then rinse again and lay it flat to dry. Store your item in the supplied storage bag.

For further instructions on how to take care of this product, please see the included manual.  

How to use a discount code via your browser or our marlies|dekkers app:

BROWSER
1. Add the desired items to your cart;
2. Open your cart (at the top right of the screen) and click 'Checkout';
3. Fill in the requested information (email, address, etc.);
4. On the right side of the screen, you'll find a field titled ‘Discount code’;
5. Enter your discount code and click ‘Apply'. The discount is immediately deducted from the total amount;
6. Check if your address information, the order and the total amount incl. the discount are correct. Then click 'Pay now' to complete your order.

APP
1. Add the desired items to your cart;
2. Open your cart (at the top right of the screen) and click 'Checkout';
3. Fill in the requested information (email, address, etc.);
4. On the right side of the screen, you'll find a field titled ‘Discount code’;
5. Enter your discount code and click ‘Apply'. The discount is immediately deducted from the total amount;
6. Check if your address information, the order and the total amount incl. the discount are correct. Then click 'Pay now' to complete your order.

First, check if you completed all the steps to add a discount code to your order correctly. You can find these steps in our FAQ. Other reasons the discount code can't be applied to your order may be:

- The code isn't valid on the items you want to order
- Your order doesn't meet the minimum order value
- The code has expired
- There's a typo in the code
- The code isn't combinable with other codes you've applied to your order

If you're unsure of the cause, please contact our Customer Service. We'd like to receive a screenshot or picture of your shopping (including its contents), which shows the error message displayed when you try to add your discount code. If you're unable to reach us outside of working hours or during the weekend, we advise you to wait with placing your order. We can't refund the discount after the order's been placed.

Gift cards purchased before 15 December 2025 belong to our previous system. These older gift cards cannot be redeemed directly online, but they can still be used in our official marlies|dekkers stores. You can visit the marlies|dekkers outlet in Breda, Bataviastad, Roermond, Roosendaal or Maasmechelen. 

Would you prefer to use your older gift card on our website instead? No problem, our customer service team can help convert it. Please send us an email with your gift card number. 

We sincerely apologize for any inconvenience and appreciate your understanding during this transition. 

• Add the items you want to purchase to your cart, and proceed to check out;
• Fill out your address details and (if applicable) select a payment method;
• Fill out your gift card details and click “Apply”;
• Select “continue to payment” to complete the order!

If you experience any issues redeeming your gift card or have further questions, our customer service team is happy to assist you.

Your digital gift card can only be redeemed in the official marlies|dekkers webshop (www.marliesdekkers.com), and not in our physical stores or other retail points.

You can check your current balance at any time using the balance link provided at the bottom of your gift card email, which is sent to both the buyer and recipient.

Digital gift cards are valid for 2 years from the date of purchase.

No problem, our customer service team is happy to re-send the gift card email to you. Please contact us here.

Due to technical restrictions, the digital gift card can only be purchased on itself. If you’d like to order items as well, please place a separate order.

The digital gift card can only be purchased in the official marlies|dekkers webshop (www.marliesdekkers.com). 

Creating your marlies|dekkers account is simple:

1. Visit the homepage of the marlies|dekkers webshop;
2. Use the ‘register’ button on the top right side of the page;
3. Create an account by entering your first and last name, and email address;
4. Confirm your email address via the link you've received;
5. Log in using your username and password.

All set! You now have your personal marlies|dekkers account.

Having an account has many benefits:

• Save your sizes for a future purchase;
• You are the first to receive special offers;
• Access to your order history;
• Our Customer Service can assist you quicker;
• Save your billing and shipping information for easier and faster checkout;
• Trace your order in your account.
  

Please contact us via email with the details of your account that you would like to delete. Your data will be removed or anonymized in the systems.

You can subscribe to our newsletter by filling out your email address at the bottom of this page. Our newsletter will keep you updated about our new collections, news about our brand, and promotions. Below we have listed more advantages:

• Be the first to know about the launch of a new collection;
• Receive an e-mail with a discount of 15% on your birthday. (It is important to fill in the date of your birthday in your account);
• You will be the first to know about special promotions;
• You will receive an invitation to our members-only pre-sale and early access to special offers.

Please use the unsubscribe link at the bottom of the newsletter. Then, you will be redirected to a page where you can modify your subscription.

Get ready for SheDares – the very first marlies|dekkers membership program with unmissable benefits! Enjoy exclusive sales, early access to new collections, events, and much more. Do you want to read more about our loyalty program? Check out our main Loyalty program page and Terms & Conditions page for more information.

Please use the unsubscribe link at the bottom of the newsletter, that will redirect you to a page where you can modify your subscription or email us your preferences.

You can easily browse through our collections in our user-friendly app and stay up-to-date with the latest luxury lingerie and swimwear items. Additionally, you receive notifications on your phone or tablet with special offers or exclusive early access to the new collection.

- Fast, intuitive, user-friendly, and easy to navigate;
- Exclusive early access to members-only promotions;
- Enjoy luxury lingerie & swimwear shopping wherever and whenever you want;
- Experience the stunning product details up close;
- Safe & fast checkout;
- Add your favorite lingerie and bikini to your wish list;
- Find the nearest lingerie store;
- Save your bra and bottom sizes.


Apple App store: download our app
Google Play store: download our app

Not satisfied with the quality of the product you have ordered in our webshop or do you have another complaint or question? We're happy to help! Please send us a picture of the complaint, your order number, name and email address so we can assist you further. You can contact our Customer Service here.

The terms of warranty of the store you purchased your item apply. We advise you to contact them so they can assist you further. Feel free to let us know where you purchased the item, so that we can help you get in touch.

Yes, for purchases made in our webshop, we offer our customers a warranty period of 9 months as long as it falls within our terms of the warranty.

We highly value feedback to keep improving our products and customer experience. That’s why we ask our customers to leave a review after purchasing lingerie and/or swimwear products. Leaving a review is completely voluntary and no reward is promised beforehand. Leaving a review without making a purchase is impossible. This means that all the reviews we receive are completely honest and based on real experiences by our much-appreciated customers. You’ll find the reviews on the product pages, homepage of our website and our review page.

All orders will be shipped from The Netherlands. When living in a country part of the European Union, you will not be charged duties and taxes.

If you live in a country not part of the European Union, you might be charged duty fees. The webshop marlies|dekkers has no influence or exact knowledge about local duty fees and import regulations. Duties and taxes are the customers' responsibility and differ per country.

However, our Customer Service team is happy to assist where possible with any questions you might have. We also advise you to check your country's customs and import regulations before placing an order. We will not take responsibility for charged duty and import fees. If you refuse your package, you might be charged shipping fees. Please contact your local customs authorities for further details on customs and import regulations.

Our carrier FedEx requires the PID number and your phone number to be mentioned on the invoice for all packages shipped to Norway. Without this number, your package cannot be cleared at customs. We need to provide FedEx with the full 11-digit PID number, so they're able to clear the package.

At marlies|dekkers, your safety and privacy are our top priorities, which is why we want to make you aware of the dangers of phishing. Phishing is a form of online fraud in which scammers try to deceive people, often through fake websites. For more information on how to recognize a fraudulent webshop, visit the Fraud Helpdesk of the Dutch government. For more tips on safe online shopping and how to recognize fraudulent websites, visit our Safe Shopping page.

We do everything we can to prevent phishing and keep your data safe. Together, we ensure that your online experience with us is always reliable and secure. If you have any questions or concerns, our team is here to help. Click here to get in touch.