TERMS OF SERVICE

Version 2.0

General Terms and Conditions for the Dare To Be B.V. (also "marlies|dekkers") webshop Issued: [21/07/2026]

1. About us

These Terms of Service apply to purchases made through www.marliesdekkers.com, the Marlies Dekkers mobile application and any associated Marlies Dekkers online storefront.

The webshop is operated by:

Dare to Be B.V.
Trading as Marlies Dekkers
Voorhaven 17
3025 HC Rotterdam
The Netherlands

Company registration number: 58573089
VAT number: NL853094652B01
Email: webshop@marliesdekkers.com
Telephone: +31 (0)10 476 04 14

In these Terms, “Marlies Dekkers”, “we”, “us” and “our” refer to Dare to Be B.V. “You” and “your” refer to the customer or visitor using our webshop.

2. Scope of these Terms

These Terms apply when you:

• visit or use our webshop or mobile application;
• create a customer account;
• place an order with us; or
• purchase products from us online.

By placing an order, you agree to these Terms.

The following policies also apply where relevant:

• Return and Refund Policy;
• Shipping Policy;
• Privacy Policy;
• Cookie Policy; and
• Gift Card Terms.

If mandatory consumer law in your country provides greater protection than these Terms, those mandatory rights continue to apply.

3. Consumer purchases

Our webshop is primarily intended for consumers purchasing products for personal use.

We may reject, limit or cancel an order where we reasonably believe that:

• the order is intended for resale or commercial distribution;
• an unusually large quantity has been ordered;
• fraudulent, abusive or unauthorised activity is suspected;
• incorrect or incomplete information has been provided;
• the order breaches these Terms; or
• accepting the order would breach applicable law.

4. Age and legal capacity

You must have the legal capacity to enter into a binding purchase agreement.

If you are under the legal age required to enter into a contract in your country, you may place an order only with the involvement and permission of a parent or legal guardian.

5. Product information

We aim to present product descriptions, photographs, colours, materials, sizing information and prices as accurately as reasonably possible.

However:

• colours may appear differently depending on your screen and device settings;
• small differences may occur between product photography and the delivered product;
• measurements and sizing guidance are approximate unless expressly stated otherwise;
• packaging may change; and
• product availability may change without notice.

These provisions do not limit your rights where a product is faulty, materially different from its description or otherwise does not conform to the purchase agreement.

6. Availability

All orders are subject to product availability.

Adding a product to your shopping bag or wishlist does not reserve it.

If a product becomes unavailable after you submit an order, we will inform you and refund any amount paid for that product.

We may impose reasonable purchase limits for products, collections, promotions or gift cards.

7. Placing an order

You can place an order by:

1. selecting the desired products;
2. adding them to your shopping bag;
3. providing your billing and delivery details;
4. selecting the available delivery and payment options;
5. reviewing your order; and
6. submitting the order through checkout.

You are responsible for checking that the order details, delivery address, selected products, quantities and sizes are correct before submitting the order.

8. Order acknowledgement and contract formation

After you place an order, we will send an electronic acknowledgement confirming that we received it.

This acknowledgement does not by itself mean that your order has been accepted.

A binding purchase agreement is formed when we:

• send you a shipment or order-acceptance confirmation; or
• otherwise expressly confirm that your order has been accepted.

We may decline an order before acceptance for reasons including:

• lack of availability;
• inability to authorise payment;
• suspected fraud or misuse;
• an unavailable delivery destination;
• an obvious product or pricing error;
• exceeded purchase limits; or
• legal or regulatory restrictions.

If payment has already been collected for an order that we do not accept, we will refund the relevant amount.

9. Cancelling or changing an order before shipment

We process orders quickly and cannot guarantee that an order can be changed or cancelled after it has been submitted.

You may contact Customer Care as soon as possible at:

webshop@marliesdekkers.com

If warehouse processing has already started or the parcel has been shipped, we may be unable to stop the order. In that situation, you may exercise any applicable statutory withdrawal right or use our Return and Refund Policy after receiving the order.

This section does not restrict any mandatory consumer rights.

10. Prices

Prices are displayed in the currency applicable to the country or market selected on the webshop.

Unless stated otherwise, prices shown to consumers include applicable VAT or sales tax where legally required.

Delivery costs and other applicable charges will be shown before you submit your order.

For deliveries outside the relevant customs territory, import duties, local taxes, customs charges or carrier fees may apply. Where these are not collected at checkout, you may be responsible for paying them.

11. Pricing errors

We take reasonable care to ensure that product prices are accurate.

If an obvious pricing or product-information error occurs, we may:

• contact you for instructions;
• reject or cancel the affected order; or
• refund the amount paid.

We will not cancel an accepted order merely because a product later becomes less profitable or its standard price changes.

12. Promotions and discount codes

Promotions and discount codes may be subject to additional campaign-specific conditions.

Unless stated otherwise:

• discounts cannot be exchanged for cash;
• discounts cannot be applied retrospectively;
• only one discount may be used per order;
• certain products, collections, gift cards or final-sale products may be excluded;
• promotions may have an expiry date;
• purchase thresholds may apply; and
• misuse may result in the discount or order being cancelled.

Where a personalised price is offered based on automated processing, this will be communicated where required by law.

Mandatory consumer rights apply equally to discounted products.

13. Payment

Available payment methods are displayed during checkout.

Our current payment options may include:

• Shopify Payments; and
• PayPal.

Availability may vary by country, currency, device or order.

By submitting payment details, you confirm that:

• you are authorised to use the payment method;
• the information supplied is accurate; and
• sufficient funds or credit are available.

Payments are processed by the relevant payment provider. We do not normally receive or store complete payment-card details.

Payment and fraud-prevention checks may be performed before an order is accepted.

14. Gift cards

Marlies Dekkers gift cards may be subject to separate Gift Card Terms communicated at the time of purchase.

Unless applicable law or the specific Gift Card Terms provide otherwise:

• gift cards may be used only through eligible Marlies Dekkers sales channels;
• gift cards cannot be exchanged for cash;
• gift cards cannot normally be used to purchase another gift card;
• lost, stolen or unauthorised gift cards may not be replaceable;
• gift cards may not be resold without our permission; and
• any validity period will be communicated before purchase.

Refunds for products purchased with a gift card may be returned to the same gift card or issued as store credit, unless mandatory law requires otherwise.

15. Final-sale products

Certain products may be marked as “final sale”.

Where permitted by law, final-sale products may be excluded from our additional voluntary return policy.

A final-sale designation does not limit:

• a statutory withdrawal right where it applies;
• your rights relating to faulty, damaged or non-conforming products; or
• any other mandatory consumer right.

Any specific exclusion will be clearly communicated before purchase.

16. Delivery and fulfilment

Orders are fulfilled and returns may be processed through our logistics provider:

Bleckmann

The actual parcel carrier may vary by destination, delivery option and operational availability. The available shipping method and relevant carrier information will be shown during checkout, in the shipment confirmation or through parcel tracking.

Delivery destinations, costs and estimated times are explained during checkout and in our Shipping Policy.

Delivery times are estimates unless expressly stated to be guaranteed.

We are not responsible for a delay caused by circumstances outside our reasonable control, but this does not affect your statutory rights.

17. Delivery address

You are responsible for providing a complete and accurate delivery address.

Please contact Customer Care immediately if you identify an error. We cannot guarantee that the address can be changed after fulfilment has started.

Where permitted by law, additional costs resulting from incorrect or incomplete information supplied by you may be charged to you.

18. Risk and ownership

Risk in the products passes to you when you, or a third party appointed by you other than the carrier, physically receives the products.

Ownership passes to you after we have received full payment, unless mandatory law provides otherwise.

19. Statutory right of withdrawal

Consumers in the European Economic Area and other jurisdictions providing an equivalent right may have a statutory right to withdraw from an online purchase without giving a reason.

For EU online purchases, this period is generally 14 days beginning on the day after you, or a person appointed by you other than the carrier, receives the products.

You must notify us of your decision to withdraw before the applicable withdrawal period expires.

Products must normally be returned within 14 days after you notify us of your withdrawal.

Full instructions, return conditions, applicable exclusions and our additional commercial return period are set out in our Return and Refund Policy.

20. Hygiene-sensitive products

The statutory withdrawal right may not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons where the seal has been broken after delivery.

This may apply to specific products such as certain lingerie bottoms, bodystockings or comparable hygiene-sensitive items.

Any hygiene seal or packaging restriction will be communicated clearly. We will apply an exclusion only where permitted by law.

21. Refunds after withdrawal

Where you validly exercise a statutory withdrawal right, we will reimburse eligible payments within the period required by applicable law.

We may withhold reimbursement until:

• we receive the returned products; or
• you provide evidence that you have sent them back,

whichever occurs first.

The refund will normally be issued through the original payment method, unless another method is expressly agreed and does not result in additional costs to you.

Where legally required, standard outbound delivery costs will be reimbursed. Any additional amount paid for a premium or express delivery option may not be reimbursed.

You may be responsible for return shipping costs where this was disclosed before purchase, unless the product is faulty, damaged or incorrect.

22. Handling products during the withdrawal period

You may inspect products to the extent reasonably necessary to establish their nature, characteristics and fit, similar to how you would inspect them in a physical shop.

You may be responsible for diminished value caused by handling beyond what was reasonably necessary.

23. Faulty, damaged or incorrect products

Please inspect your order after delivery.

Contact Customer Care if a product:

• is faulty or damaged;
• is not the product ordered;
• is missing;
• does not match its description; or
• otherwise does not conform to the purchase agreement.

Depending on the circumstances and applicable law, you may be entitled to:

• repair;
• replacement;
• a price reduction; or
• a full or partial refund.

We will bear reasonable return or delivery costs where required for faulty, damaged, incorrect or non-conforming products.

Nothing in these Terms limits the statutory legal guarantee applicable to your purchase.

24. Customer accounts

You may create a customer account where this feature is available.

You are responsible for:

• providing accurate account information;
• keeping your login information confidential;
• preventing unauthorised use; and
• notifying us if you suspect unauthorised access.

We may temporarily suspend or close an account where reasonably necessary for fraud prevention, security, misuse or a material breach of these Terms.

25. Product reviews

We may invite customers to submit product reviews through Yotpo or another authorised review platform.

Reviews must reflect the reviewer’s genuine experience and opinion.

Where a customer receives a discount, reward or other benefit for submitting a review:

• the reward is offered for submitting an honest review, not for providing a positive rating;
• negative and positive reviews are treated according to the same moderation rules; and
• the incentivised nature of the review will be disclosed clearly.

We may use reasonable and proportionate measures to verify whether a reviewer purchased or used the relevant product. A “verified purchaser” label means that the review platform or our systems matched the review to a relevant purchase.

We may reject or remove content that:

• is fake or misleading;
• does not relate to the product;
• contains unlawful, discriminatory, abusive or defamatory material;
• discloses personal information;
• infringes intellectual-property rights;
• contains spam or unauthorised advertising; or
• breaches published review guidelines.

We will not remove a review merely because it is negative.

26. User-generated content

When you submit a review, image, video, comment or other content, you confirm that:

• you created it or have permission to submit it;
• it does not infringe another person’s rights;
• it is not unlawful or deceptive; and
• it does not contain malicious code.

You grant us a non-exclusive, worldwide, royalty-free licence to reproduce, publish, translate, adapt and display the submitted content for operating, promoting and improving Marlies Dekkers, subject to applicable law and our Privacy Policy.

27. Intellectual property

The webshop, mobile application and their content—including trademarks, designs, photographs, copy, graphics, videos, software and layout—are owned by or licensed to Dare to Be B.V.

You may use the content only for personal, non-commercial purposes.

You may not reproduce, distribute, scrape, republish, alter or commercially exploit the content without prior written permission, except where permitted by law.

28. Acceptable use

You must not:

• misuse the webshop or application;
• attempt to access systems or accounts without authorisation;
• interfere with security or availability;
• introduce malware or harmful code;
• commit fraud or another unlawful act;
• impersonate another person;
• extract data in a manner that materially disrupts our services; or
• use our content or systems in violation of applicable law.

Authorised search engines, shopping services and commerce agents may interact with the webshop in accordance with our technical instructions, published permissions and applicable law.

29. Third-party services

Our services may depend on third parties including:

• payment providers;
• logistics and delivery providers;
• review services;
• mobile-application providers;
• customer-support systems;
• analytics providers; and
• social-media platforms.

Third-party terms and privacy policies may apply when you use their services.

We are not responsible for a third-party service to the extent it is genuinely outside our control, but this does not affect any responsibility that cannot lawfully be excluded.

30. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under mandatory consumer law.

Subject to mandatory law, we are not liable for:

• losses that were not reasonably foreseeable when the agreement was formed;
• business losses incurred by a consumer;
• problems caused by inaccurate information supplied by you;
• unauthorised use of your account where we took reasonable security measures; or
• disruption caused by circumstances outside our reasonable control.

We remain responsible for performing our contractual obligations with reasonable care and skill.

31. Circumstances outside our control

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

• transport disruption;
• carrier or customs delays;
• strikes;
• natural disasters;
• fire or flood;
• infrastructure or telecommunications failures;
• government action;
• war or civil disturbance;
• serious cyber incidents affecting essential providers; or
• other comparable events.

We will take reasonable steps to reduce the impact and resume performance.

32. Complaints

For questions or complaints, contact:

Dare to Be B.V.
Voorhaven 17
3025 HC Rotterdam
The Netherlands

Email: webshop@marliesdekkers.com
Telephone: +31 (0)10 476 04 14

We aim to acknowledge complaints promptly and respond substantively within a reasonable period.

You retain the right to use any competent consumer-dispute or court procedure available under mandatory law.

33. Privacy

We process personal data in accordance with our Privacy Policy and Cookie Policy.

Questions relating specifically to privacy or GDPR rights may be directed to our Data Protection Officer:

Robert Heijveld
Email: Robert.Heijveld@marliesdekkers.com

34. Changes to these Terms

We may update these Terms where reasonably necessary, including because of:

• legal or regulatory changes;
• security requirements;
• new webshop or application functionality;
• changes to payment or logistics processes; or
• changes to our products or services.

The version in force at the time an order is placed normally applies to that order, unless mandatory law requires otherwise.

35. Severability

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

36. Governing law and jurisdiction

These Terms are governed by Dutch law.

If you are a consumer residing in another country, you retain the protection of any mandatory consumer-law provisions applicable in your country of residence.

Disputes may be submitted to the competent courts of the Netherlands, without removing any right you may have under mandatory law to bring proceedings before another competent court.

37. Language

The English version is the controlled master version of these Terms.

Translations may be provided for customer convenience and local compliance. Where differences arise, the English version will be used to interpret our intended wording, except where mandatory local consumer law requires the local-language version or interpretation to prevail.