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As soon as your order is ready for shipment, you will receive the tracking code via email. You can also log in to your account to check the status of your order.

It's not possible to directly exchange an item online. Please return the item to our warehouse, so you can be refunded and place a new order yourself with the desired item(s).

Was one of the items in your order part of a promotion that has since ended? Please contact our Customer Service, so that we can assist you further.

You don’t need to notify us of your return online. Follow the steps below to return your order:

1. Mark the items you would like to return on the return form and indicate the reason. Place the return form in your shipping box;
2. Stick the enclosed address sticker on the shipping box over the old return shipping sticker. Note: this is an address sticker, return costs are at your own expense;
3. Ship the package back to our warehouse with a courier of your choice;
4. We strongly advise obtaining a tracking code so you can trace your package while on its way back to our warehouse. Responsibility for the return is yours until the parcel reaches us.

You can return the package to:

MARLIES DEKKERS WEBSHOP RETURNS
Schelmaatstraat 9
7575 BC Oldenzaal
The Netherlands

First, check your mailbox and spam folder to see if you have received an email confirmation of the refund. The refund is always processed via the original payment method; you can find out which bank account the amount has been transferred to in the refund email confirmation. If you have not received the confirmation (yet), please check via the tracking code of your return shipment whether your package has arrived at our warehouse.

If the return shipment has not yet arrived at our warehouse, we ask that you monitor the delivery yourself. If it takes a longer time for the shipment to be delivered, we advise you to contact the delivery service yourself.

Has the shipment arrived at our warehouse, but 14 days have not yet passed? Then we ask that you wait these 14 days. You will automatically receive a confirmation once the return shipment has been processed.

Has your return shipment arrived at our warehouse more than 14 days ago, and have you not yet received a confirmation of the refund? Then please contact our customer service.

Not satisfied with the quality of the product you have ordered in our webshop or do you have another complaint or question? We're happy to help! Please send us a picture of the complaint, your order number, name and email address so we can assist you further. You can contact our Customer Service here.