corona (covid-19) updates

To our customers and community, locally and globally:

To our customers and community, locally and globally:

It goes without saying that our thoughts go out to everyone affected by the global outbreak of the Coronavirus (COVID-19). You, as a customer, are part of 'our family' - that is why we are reaching out.

Our priority is your health and safety and that of our employees. Having acted in accordance with health organizations and government authorities worldwide, we have decided to close all our own physical mono-brand stores, as of today. This way, we hope to do our part in slowing down the spread of the virus while we continue to operate.

As you may know, it has always been our mission to empower women. Through our lingerie, swimwear, and Feminine Feminist magazine. Now, more than ever, we feel the need to stay connected with you, to at least inspire you and keep your inner fire alive.

And so, we are here for you. Our webshop and Customer Service remain open. Engage with us through email or social media. Let's stay in touch in these challenging times.

We're in this together. Stay safe. Stay positive.

Marlies Dekkers – Founder & Creative Director
Eppo van Berckelaer – CEO

style lingerie collection dame de paris SS20
style lingerie collection dame de paris SS20

safety measures in our warehouse

Extra safety measure are being taken in our warehouse against the Corona virus:

• Anti-bacterial gel is placed in all strategic locations, so the employees can disinfect their hands at any time;
• Touch points are cleaned more often by our cleaning company;
• Employees with ill symptoms (e.g. colds) are send home;
• Meetings are held as much as possible via Teams or Skype;
• There is an enhanced supervision of the 1.5-meter rule from all managers and the Security department (on the work floor, in the canteens and outside on the site);
• Contact with drivers is minimized by no longer giving them access to the building, and picking up deliveries remotely without contact;
• Additional information is put on the signs at the canteen, at the toilets, at the hand wash station and in the departments themselves.

Due to these safety measures, the processing of your return takes longer than usual.

delivery updates

Our webshop will remain open, but shipments may take a little longer than usual.

Unfortunately, due to the Corona (COVID-19) we are currently not shipping to the following countries, areas or postal codes:
• Italy (please check the DPD website for all postal codes)
• Spain (postal codes: 08700, 08710, 08711, 08712, 08788)
• Portugal (please check the DPD website for all postal codes)
• Switzerland (areas: Ticino, Basel, Jura, Grisons, Neuchatel)
• Austria (postal codes: 5540, 5542, 6553, 6555, 6561, 6562, 6563, 6580, 9844)
• Czech Republic (postal codes: 78321, 78324, 78391, 78401)

You can check the couriers' website for the latest delivery updates and FAQ.

extended return policy

We offer an extended return period to all clients from countries affected by Corona (COVID-19).

As most of our packages are shipped by DPD, we would like to explain how you can return a package with DPD *.
* you can choose another carrier to return your package with.

Step 1: Go to the DPD website.
Step 2: Enter your name + address details + phone number for further assistance.
Step 3: Tick the box that says ‘pick up package from home’. If you prefer to hand it over to a parcel shop, we advise you to check this in advance. Unfortunately, many shops are closed, but DPD's own parcel shops are often still open.
Step 4: Enter the address of our warehouse. You can use the following address online: Jaartsveldstraat 2 7575 BP
Step 5: Check the overview page and transfer the payment.
Step 6: You will get a confirmation of your return registration. You will receive the tracking number and the shipping label via your email. You can then trace the tracking code via this link. After receiving your package in our warehouse, the refund takes about 3-5 working days.

Please contact our Customer Service Team if you have any questions regarding your return.