corona (covid-19) updates

To our customers and community, locally and globally:

To our customers and community, locally and globally:

Our marlies | dekkers stores in Belgium and the Netherlands are open again. Feel free to visit your favorite marlies | dekkers store or make an appointment.

Recently we have worked hard to ensure your safety and that of our colleagues. Here we follow all measures and guidelines in accordance with the Responsible Shopping Protocol from the national government. If you want to know more about the security measures we have taken, please visit our website.

Thank you for your loyalty. We hope to see you again soon.
Stay healthy.

Marlies Dekkers – Founder & Creative Director
Eppo van Berckelaer – CEO

style lingerie collection dame de paris SS20
style lingerie collection dame de paris SS20

safety measures in the marlies|dekkers stores

Our stores are open. We have taken the following safety measures in our stores:
✔ The 1.5 meter rule applies at all times;
✔ A limited number of customers is allowed in the store at the same time, in order to keep sufficient distance
✔ Mask, gloves and disinfectant gel are available for customer and store employees.

Are you planning to drop by? Please check the opening hours of the store you'd like to visit on our website.
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delivery updates

Currently all couriers we work with are handling very high volumes of parcels and as a result your order might arrive with a small delay. We kindly ask you for your understanding. Please use the Track & Trace code for the most up-to-date status of the delivery of your order. General delivery updates can be also found on all couriers websites. Should you have any questions please check our FAQ section or contact our Customer Service Team.

safety measures in our warehouse

Extra safety measure are being taken in our warehouse against the Corona virus:

• Anti-bacterial gel is placed in all strategic locations, so the employees can disinfect their hands at any time;
• Touch points are cleaned more often by our cleaning company;
• Employees with ill symptoms (e.g. colds) are send home;
• Meetings are held as much as possible via Teams or Skype;
• There is an enhanced supervision of the 1.5-meter rule from all managers and the Security department (on the work floor, in the canteens and outside on the site);
• Contact with drivers is minimized by no longer giving them access to the building, and picking up deliveries remotely without contact;
• Additional information is put on the signs at the canteen, at the toilets, at the hand wash station and in the departments themselves.

Extra safety measures regarding returns:
All returned packages are held in quarantine in our warehouse. Therefore, the process of your return can take a bit longer than usual. If the amount is not refunded after 7 working days, please contact our Customer Service.