All orders will be shipped from The Netherlands. When living in a country part of the European Union, you will not be charged duties and taxes.

If you live in a country not part of the European Union, you might be charged duty fees. The webshop marlies|dekkers has no influence or exact knowledge about local duty fees and import regulations. Duties and taxes are the customers' responsibility and differ per country.

However, our Customer Service team is happy to assist where possible with any questions you might have. We also advise you to check your country's customs and import regulations before placing an order. We will not take responsibility for charged duty and import fees. If you refuse your package, you might be charged shipping fees. Please contact your local customs authorities for further details on customs and import regulations.

Orders placed on a business day before 3 PM (CET*) will be shipped the same day. If you place your order after 3 PM (CET*), it will be shipped the next business day. You'll receive a shipping confirmation e-mail with a tracking number as soon as your order is on its way. Some shipments may be delayed during the sale period because our warehouse and the delivery service need more time to process orders. Keep an eye on your track & trace code for the latest status.
*Central European Time

On this page, you'll find an overview of the shipping costs, courier service and estimated delivery time per country.

After completing your order and payment, you'll receive an order confirmation via email. It can take up to 30 minutes for the confirmation to appear in your inbox. You can then also find the order in your marlies|dekkers account.

If the order doesn't appear in your account or you haven't received an order confirmation via email, the order may not have gone through. In that case, please check your spam folder first and double check if the email address linked to your marlies|dekkers account is the same one you used while placing your order.

In the event of a failed payment, you'll need to place your order again. If the payment was successful, but you didn't receive an order confirmation via email, please contact our Customer Service.

Sometimes errors may occur in our system, this doesn't necessarily mean that something is wrong with your order. If you have received a shipping confirmation without a tracking code or with an invalid tracking code, please check the status of your order via your marlies|dekkers account, under "my orders". If the tracking code still doesn't appear, please contact our Customer Service.

Take a picture of the item(s) you've received and contact our Customer Service. They'll assist you further and will make sure you receive the correct item as soon as possible.

After your order has been placed it unfortunately isn't possible to cancel or make any changes to it. Incorrectly ordered items can be returned to our warehouse or via one of our marlies|dekkers stores, after which you can place a new order. Read more about returns and exchanges in store.

After placing your order, it unfortunately isn't possible to change your address. Our team starts processing your order immediately after it's been placed, so that we can get your new items to you as quickly as possible. We advise you to keep a close eye on the tracking code of your order, as you'll often have the option to let your package be delivered at a parcel pick-up point. In your marlies|dekkers account, you can also save your standard delivery address for future orders.

Please check if you have entered the correct shipping address while placing your order, you can find this information in the order confirmation email. An incorrect address or failed delivery attempt can result in the package being returned to our warehouse. In this situation, please contact our Customer Service and let us know whether you'd like us to resend your order or have it processed as a return.

In such cases, your package will be sent back to our warehouse. Our carriers hold your package for a limited number of days in the parcel shop, which differs per carrier. Please contact our Customer Service to inform us if you would like the parcel to be sent again or processed as a return.

We're sorry to hear your order hasn't been delivered to you yet! Since the courier might've been delayed, we always advise waiting at least 48 hours, because there is a big chance your order will still be delivered within this timeframe. We also recommend that you check with the neighbors (next to and opposite of you) whether they have received the order. Sometimes, the courier delivers the order to one of your neighbors but doesn't leave a notification.

If this has been unsuccessful, we ask you to contact our Customer Service webshop@marliesdekkers.com as soon as possible. We'd be happy to assist you further!

Our carrier FedEx requires the PID number and your phone number to be mentioned on the invoice for all packages shipped to Norway. Without this number, your package cannot be cleared at customs. We need to provide FedEx with the full 11-digit PID number, so they're able to clear the package.

Log in to your customer account to check your order status. For more information, read our full Terms & Conditions

Follow the steps below to return your order:

1. Mark the items you would like to return on the return form and indicate the reason. Place the return form in your shipping box;
2. Stick the enclosed address sticker on the shipping box over the old return shipping sticker. Note: this is an address sticker, return costs are at your own expense;
3. Ship the package back to our warehouse with a courier of your choice;
4. We strongly advise obtaining a tracking code so you can trace your package while on its way back to our warehouse.

Rather avoid shipping costs? It's possible to make a free return in one of our marlies|dekkers stores in the Netherlands or Belgium. Click here to read more about returns via our stores.
Responsibility for the return is yours until the parcel reaches us.

No, the return costs are not compensated by marlies|dekkers.

If an item does not meet your expectations, you can return it to our warehouse at your own expense within 30 days after your purchase.

• The returned products must be in their original packaging*;
• The returned products may not be worn, washed, or damaged*;
• The original package and any other accessories must be included in the return*;
• Gift boxes and wash bags cannot be returned.

We recommend you check what is inside your package right after your parcel has arrived. Does the package not match your order? Please get in touch with us.

* In case the returned products do not meet de above standards, marlies|dekkers webshop reserves the right to refuse the returned items.

Yes, you can return multiple orders in one box. Make sure to include all return forms within the box.

Click here to download a new return form.

For more information, read our full Terms & Conditions

It's not possible to exchange an item online. You can return the item yourself and place a new order. Was one of the items in your order part of a promotion? Please contact our Customer Service.
 

For more information, read our full Terms & Conditions

• We accept:
  AMEX
  Apple Pay
  BCMC (Bancontact card) (Belgium)
  Carte Bancaire (France)
  Sofortüberweisung (Germany)
  Eps (Austria)
  Ideal (The Netherlands)
  Klarna (Germany)
  Mastercard
  Paypal
  Visa
  Some payment methods may not be yet available in your country.
  
  We use Adyen payment services for processing payments. Adyen is one of the leading Payment Service Providers, treating your private data with the highest security standards. This page is located on a separate secure server that will handle your information with the highest confidentiality and accountability. After you click the “Continue” button in the checkout, you will be taken to the Adyen page, from where you can pay with your preferred payment option.
   

For more information, read our full Terms & Conditions

After your package has been received, it will take up to a maximum of 14 business days for our warehouse to process your return. As soon as your return has been processed, you'll receive a confirmation via email.

The refund is transferred to your original method of payment. If you return items from an order that was paid via a gift card, your refund will also be transferred to the gift card.

If you pay for your order using both a gift card and another method of payment, the refund will be made to the gift card and the second method of payment. Meaning your refund will be split into two parts. It's important you don't throw away your gift card after use. Accidentally did throw away your gift card? Please contact our Customer Service.
 

For more information, read our full Terms & Conditions

We advise you to use a washing bag at all times and to always follow the washing instructions on the product label. You can also find these washing instructions on the product page of the item in our web shop.

Keep in mind that marlies|dekkers swimwear should never be washed in a washing machine. Clickherefor more information on how to take care of your lingerie andherefor more information on how to take care of your swimwear.

Unfortunately, it's possible that another customer purchases the last item just before you. Should this happen to you, we advise you to wait a few hours and then check its availability again. You can always contact our Customer Service team, who are happy to check the stock of an item for you as well. You can also always use the 'notify-me' button, to receive a notification once the item is back in stock.

While packing your order, we unfortunately concluded that one or more items aren't in stock anymore. This can happen when someone else purchases the last item, just before you, and the stock hasn't been adjusted yet - enabling you to purchase an out-of-stock item. Of course, we'll make sure that the amount due is refunded to your bank account as soon as possible. If you haven't received your refund within 5 business days, please contact our Customer Service.

You can use the “notify me” button in our web shop, to receive a notification when the item you wanted is back in stock again. The notify-me button is located on the product page of the item, next to the available sizes. You'll see a little envelope here, which you can click on to fill out your email address. You'll receive an email from us when the item is back in stock.

If you're living in the Netherlands or Belgium, our stores will also check if the item you want is available in their stock and if so, they'll contact you via your email address. This way, you also have the option of purchasing the item through them. It's also possible to contact our marlies|dekkers stores yourself, you can find the contact details of all the locations here.

Please keep in mind that the sale prices are temporary and that a restock usually only consists of a couple of items. We advise you to order as quickly as possible once you've received a notification.

On the invoice, the article is described explicitly as a post-surgery bra. This should be enough to declare your bra to your insurance company. Please contact our Customer Service should you encounter any issues with this.

Yes, for purchases made in our webshop, we offer our customers a warranty period of 9 months as long as it falls within our terms of the warranty.

We highly value feedback to keep improving our products and customer experience. That’s why we ask our customers to leave a review after purchasing lingerie and/or swimwear products. Leaving a review is completely voluntary and no reward is promised beforehand. Leaving a review without making a purchase is impossible. This means that all the reviews we receive are completely honest and based on real experiences by our much-appreciated customers. You’ll find the reviews on the product pages, homepage of our website and our review page.

Not satisfied with the quality of the product you have ordered in our webshop or do you have another complaint or question? We're happy to help! Please send us a picture of the complaint, your order number, name and email address so we can assist you further. You can contact our Customer Service here.

The terms of warranty of the store you purchased your item apply. We advise you to contact them so they can assist you further. Feel free to let us know where you purchased the item, so that we can help you get in touch.
 

For more information, read our full Terms & Conditions

Our online Fitting Room provides tips for finding your correct size and fit. Do you prefer instant advice? You can contact us by e-mail, telephone or chat.

Every type of breast is different. This means for each type, there is a different shape. Therefore a bra can look different on our models in comparison to yourself. In our Fitting Room, we explain what every shape may do for your breasts. Do you prefer instant advice? You can contact us by e-mail, telephone or chat.

For more information, read our full Terms & Conditions

Open your shopping bag and enter the coupon code in the “Fill in a coupon code” field. We advise you to copy and paste the coupon code to prevent capital letters and space mistakes. Once your coupon code is entered, click the “Apply” button. Your discount will be applied immediately.

Please note that your coupon code is only valid for single use. Therefore, it's important that you complete your order after entering the coupon code.

First, check if you completed all the steps to add a coupon code to your order correctly. You can find these steps in our FAQ. Other reasons the coupon code can't be applied to your order may be:
- The code isn't valid on the items you want to order
- Your order doesn't meet the minimum order value
- The code has expired
- There's a typo in the code
- The code isn't combinable with other codes you've applied to your order

If you're unsure of the cause, please contact our Customer Service. We'd like to receive a screenshot or picture of your shopping (including its contents), which shows the error message displayed when you try to add your coupon code. If you're unable to reach us outside of working hours or during the weekend, we advise you to wait with placing your order. We can't refund the discount after the order's been placed.
 

For more information, read our full Terms & Conditions