Exchange

• Can I exchange an item online?

  It's not possible to exchange an item online. You can return the item yourself and place a new order. Was one of the items in your order part of a promotion? Please contact our Customer Service. Back to top
   

For more information, read our full Terms & Conditions

Payment methods

• How can I pay?

  We accept:
  AMEX
  Apple Pay
  BCMC (Bancontact card) (Belgium)
  Carte Bancaire (France)
  Sofortüberweisung (Germany)
  Eps (Austria)
  Ideal (The Netherlands)
  Klarna (Germany)
  Mastercard
  Paypal
  Visa
  Some payment methods may not be yet available in your country.
  
  We use Adyen payment services for processing payments. Adyen is one of the leading Payment Service Providers, treating your private data with the highest security standards. This page is located on a separate secure server that will handle your information with the highest confidentiality and accountability. After you click the “Continue” button in the checkout, you will be taken to the Adyen page, from where you can pay with your preferred payment option. Back to top
   

For more information, read our full Terms & Conditions

Refunds

• How long before I receive my refund?

  After your package has been received, it will take up to a maximum of 14 business days for our warehouse to process your return. As soon as your return has been processed, you'll receive a confirmation via email. Back to top
   

• How will I receive my refund?

  The refund is transferred to your original method of payment. If you return items from an order that was paid via a gift card, your refund will also be transferred to the gift card.
  
  If you pay for your order using both a gift card and another method of payment, the refund will be made to the gift card and the second method of payment. Meaning your refund will be split into two parts. It's important you don't throw away your gift card after use. Accidentally did throw away your gift card? Please contact our Customer Service. Back to top
   

For more information, read our full Terms & Conditions

Product Information

• How do I maintain the quality of my lingerie and swimwear for as long as possible?

  We advise you to use a washing bag at all times and to always follow the washing instructions on the product label. You can also find these washing instructions on the product page of the item in our web shop.
  
  Keep in mind that marlies|dekkers swimwear should never be washed in a washing machine. Click here for more information on how to take care of your lingerie and here for more information on how to take care of your swimwear.Back to top
   

• How is it possible that an item is sold out once I reach the payment page?

  Unfortunately, it's possible that another customer purchases the last item just before you. Should this happen to you, we advise you to wait a few hours and then check its availability again. You can always contact our Customer Service team, who are happy to check the stock of an item for you as well. You can also always use the 'notify-me' button, to receive a notification once the item is back in stock. Back to top
   

• I received an e-mail about an item not being in stock after completing my order. How is that possible?

  While packing your order, we unfortunately concluded that one or more items aren't in stock anymore. This can happen when someone else purchases the last item, just before you, and the stock hasn't been adjusted yet - enabling you to purchase an out-of-stock item. Of course, we'll make sure that the amount due is refunded to your bank account as soon as possible. If you haven't received your refund within 5 business days, please contact our Customer Service. Back to top
   

• How do I know when an item will be back in stock?

  You can use the “notify me” button in our web shop, to receive a notification when the item you wanted is back in stock again. The notify-me button is located on the product page of the item, next to the available sizes. You'll see a little envelope here, which you can click on to fill out your email address. You'll receive an email from us when the item is back in stock.
  
  If you're living in the Netherlands or Belgium, our stores will also check if the item you want is available in their stock and if so, they'll contact you via your email address. This way, you also have the option of purchasing the item through them. It's also possible to contact our marlies|dekkers stores yourself, you can find the contact details of all the locations here.
  
  Please keep in mind that the sale prices are temporary and that a restock usually only consists of a couple of items. We advise you to order as quickly as possible once you've received a notification. Back to top
   

• How can I declare my post-surgery bra at my insurance company?

  On the invoice, the article is described explicitly as a post-surgery bra. This should be enough to declare your bra to your insurance company. Please contact our Customer Service should you encounter any issues with this. Back to top
   

• Does marlies|dekkers offer a product warranty?

  Yes, for purchases made in our webshop, we offer our customers a warranty period of 9 months as long as it falls within our terms of the warranty. Back to top
   

• How do marlies|dekkers reviews work?

  We highly value feedback to keep improving our products and customer experience. That’s why we ask our customers to leave a review after purchasing lingerie and/or swimwear products. Leaving a review is completely voluntary and no reward is promised beforehand. Leaving a review without making a purchase is impossible. This means that all the reviews we receive are completely honest and based on real experiences by our much-appreciated customers. You’ll find the reviews on the product pages, homepage of our website and our review page. Back to top
   

• I have a complaint about my purchase. What can I do?

  Not satisfied with the quality of the product you have ordered in our webshop or do you have another complaint or question? We're happy to help! Please send us a picture of the complaint, your order number, name and email address so we can assist you further. You can contact our Customer Service here. Back to top
   

• I have a complaint about an item that wasn't purchased in the web shop. What should I do?

  The terms of warranty of the store you purchased your item apply. We advise you to contact them so they can assist you further. Feel free to let us know where you purchased the item, so that we can help you get in touch. Back to top
   

For more information, read our full Terms & Conditions

Sizing

• I am not sure what size I have. What can I do?

  Our online Fitting Room provides tips for finding your correct size and fit. Do you prefer instant advice? You can contact us by e-mail, telephone or chat. Back to top
   

• I am not sure which shape is suitable for me. What can I do?

  Every type of breast is different. This means for each type, there is a different shape. Therefore a bra can look different on our models in comparison to yourself. In our Fitting Room, we explain what every shape may do for your breasts. Do you prefer instant advice? You can contact us by e-mail, telephone or chat. Back to top
   

For more information, read our full Terms & Conditions

Coupon Codes

• I received a coupon code. How can I use it?

  Open your shopping bag and enter the coupon code in the “Fill in a coupon code” field. We advise you to copy and paste the coupon code to prevent capital letters and space mistakes. Once your coupon code is entered, click the “Apply” button. Your discount will be applied immediately.
  
  Please note that your coupon code is only valid for single use. Therefore, it's important that you complete your order after entering the coupon code. Back to top
   

• My coupon code isn't working. What can I do?

  First, check if you completed all the steps to add a coupon code to your order correctly. You can find these steps in our FAQ. Other reasons the coupon code can't be applied to your order may be:
  - The code isn't valid on the items you want to order
  - Your order doesn't meet the minimum order value
  - The code has expired
  - There's a typo in the code
  - The code isn't combinable with other codes you've applied to your order
  
  If you're unsure of the cause, please contact our Customer Service. We'd like to receive a screenshot or picture of your shopping (including its contents), which shows the error message displayed when you try to add your coupon code. If you're unable to reach us outside of working hours or during the weekend, we advise you to wait with placing your order. We can't refund the discount after the order's been placed. Back to top
   

For more information, read our full Terms & Conditions

Gift card

• Where can I buy a marlies|dekkers gift card?

  You can purchase a marlies|dekkers gift card online or via one of our marlies|dekkers stores in the Netherlands and Belgium. The gift card can only be purchased online in countries where the currency is the euro. That means that, unfortunately, in Australia, Canada, the United States and the United Kingdom, you're not able to purchase or use a marlies|dekkers gift card. Back to top
   

• Important Information

  Before you can use your marlies|dekkers gift card, the card must be activated via our gift card activator. This only applies to physical gift cards purchased via our web shop. Digital gift cards and gift cards that are purchased in one of our physical stores, have already been activated.
  
  Please note: Do not throw away your gift card after use. As this is your method of payment, refunds for returned items will be deposited back to your gift card. Back to top
   

• How can I use my gift card online?

  Make sure your gift card has been activated*. You can activate your gift card using the activation code that you received via email. Haven't received the activation code after three business days? Please check your spam folder first. If the email hasn't been received in the spam folder either, please contact our Customer Service.
  
  *This only applies to physical gift cards purchased via our web shop. Digital gift cards and gift cards that are purchased in one of our physical stores, have already been activated.
  
  Please find below how to use the gift card as a payment method:
  1. Add the items you want to order to your shopping bag and proceed to checkout.
  2. After filling out your address information and selecting a shipping method, you can select your method of payment. Select 'm|d gift card' and fill out the card number and the code beneath the grey scratch box.
  3. If there's still an amount due after using your gift card, you can select a payment method of your preference to complete the rest of the payment.
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• When will I receive the activation email?

  You'll receive an activation email within 24 to 48 hours. Via this email, you can directly activate your gift card using the gift card activator on our website. Haven't received the activation email within 48 hours? Please check your spam folder first. If the email hasn't been received in the spam folder either, please contact our Customer Service, so that we can re-send the email to you. Back to top
   

• How can I activate my gift card?

  You can activate your gift card with the activation code you received via email, using the gift card activator.
  After filling out the card number and the activation code, your gift card is activated! Under "Check your balance" you can check the validity and current balance of your gift card. Back to top
   

• How long is the gift card valid?

  After activation, the gift card will be valid for 2 years. You can find the exact expiration date via the balance checker. Back to top
   

• In what values is the marlies|dekkers gift card available?

  The marlies|dekkers gift card is available in the following fixed values: €25, €50, €100, €150, €200, €250 and €300. Back to top
   

• Where can I redeem my gift card?

  The marlies|dekkers gift card is redeemable in all marlies|dekkers stores in the Netherlands and Belgium and in the marlies|dekkers webshop. Back to top
   

• Can I spend the amount of my gift card in multiple times?

  Yes, you can spend the amount on the marlies|dekkers gift card in parts or one go. If you do not use the total amount on the gift card, the credit will remain on your card. Back to top
   

• Is it possible to combine gift cards on one order?

  Yes, it is possible to use more than one gift card per order. Back to top
   

• I have multiple gift cards; can I merge the value of different cards into one gift card?

  Unfortunately, it is not possible to merge the value of gift cards. You can use multiple gift cards on one purchase.
  
  For more information, read our full Terms & Conditions. Back to top
   

Purchasing a gift card online

• Is the gift card a physical card or an online voucher?

  You can purchase both physical gift cards and digital gift cards at the marlies|dekkers web shop. After purchasing a physical gift card, it will be festively wrapped and sent by our team so you can give it away as a nice gift. So, please keep in mind that you will not receive it immediately after purchase. You will receive the digital gift card by email immediately after purchase. Back to top
   

• How will the physical gift card that I purchased online be shipped?

  The gift card will be shipped together with the feminine|feminist magazine in a beautiful gift package from our headquarters in Rotterdam, via DHL . You'll receive the tracking code from DHL via email. It's possible that the tracking code doesn't show the status of your shipment immediately, the status will then be visible the next business day. The gift card is shipped in a shipping box that fits through the mailbox, so you don't have to stay at home to receive your package. Back to top
   

• Can I track the delivery of the gift card I have ordered?

  Yes, you can. You will receive a tracking number from DHL by email. All orders made before 03:00 P.M. will be shipped on the same day. All orders placed after 03:00 P.M. will ship on the next working day. Did you not receive your gift card after five working days? Please contact us. Back to top
   

For more information, read our full Terms & Conditions

Balance Checker

• How can I check my saldo?

  To check the balance of your gift card, complete the form below.

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Giftcard Activator

• How can I activate my gift card?

  To activate your gift card, fill in your card number and activation code below.

Terms & Conditions

Read our terms and conditions about the marlies|dekkers giftcard here Back to top
 

Account

• What are the benefits of a marlies|dekkers account?

  Having an account has many benefits:
  - Save your sizes for a future purchase;
  - You are the first to receive special offers;
  - Access to your order history;
  - Our Customer Service can assist you quicker;
  - Save your billing and shipping information for easier and faster checkout;
  - Trace your order in your account. Back to top
   

• How do I create an account in the marlies|dekkers webshop?

  Creating your marlies|dekkers account is simple:
  1. Visit the homepage of the marlies|dekkers webshop;
  2. Use the ‘register’ button on the top right side of the page;
  3. Create an account by entering your first and last name, and email address;
  4. Confirm your email address via the link you've received;
  5. Log in using your username and password.
  
  All set! You now have your personal marlies|dekkers account. Back to top
   

• How can I delete my account?

  Please contact us via email with the details of your account that you would like to delete. Your data will be removed or anonymized in the systems. Back to top
   

For more information, read our full Terms & Conditions

App

• What are the benefits of the marlies|dekkers app?

  You can easily browse through our collections in our user-friendly app and stay up-to-date with the latest luxury lingerie and swimwear items. Additionally, you receive notifications on your phone or tablet with special offers or exclusive early access to the new collection.
  - Fast, intuitive, user-friendly, and easy to navigate;
  - Exclusive early access to members-only promotions;
  - Enjoy luxury lingerie & swimwear shopping wherever and whenever you want;
  - Experience the stunning product details up close;
  - Safe & fast checkout;
  - Add your favorite lingerie and bikini to your wish list;
  - Find the nearest lingerie store;
  - Save your bra and bottom sizes. Back to top
   

Newsletter

• What are the benefits of subscribing for the marlies|dekkers newsletter?

  Our newsletter will keep you updated about our new collections, news about our brand, and promotions. Below we have listed more advantages:. Below we have listed more advantages:
  
  - Be the first to know about the launch of a new collection;
  - Receive an e-mail with a discount of 15% on your birthday. (It is important to fill in the date of your birthday in your account);
  - You will be the first to know about special promotions;
  - You will receive an invitation to our members-only pre-sale and early access to special offers. Back to top
   

• How do I unsubscribe from the newsletter?

  Please use the unsubscribe link at the bottom of the newsletter. Then, you will redirect to a page where you can modify your subscription.Back to top
   

Loyalty program

• What are the benefits of subscribing to our SheDares - loyalty program?

  Get ready for SheDares – the very first marlies|dekkers membership program with unmissable benefits! Enjoy exclusive sales, early access to new collections, events, and much more. Do you want to read more about our loyalty program? Check out our main loyalty program page and terms and conditions page for more information.

• How do I unsubscribe from the SheDares - loyalty program?

  Please use the unsubscribe link at the bottom of the newsletter. Then, you will redirect to a page where you can modify your subscription. Or email your preferences to webshop@marliesdekkers.com.Back to top
   

Contact Form

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