FAQ: Shopping

Account

1. How do I create an account at shop.marliesdekkers.com?

To check out faster and be the first one to receive special offers, you can easily create an account at marliesdekkers.com. Click on the account/register button. You will find this at the top right of the homepage of our webshop. When you press this button, you can create an account by filling in your first and last name and email address. You will receive a confirmation e-mail, which you can use to log in on the webshop.

2. Do I need an account to place an order?

You are not obliged to be logged in to place an order.

3. How can I log in on the webshop?

You can log in by clicking on the account/register button. You will find this at the top right of the homepage of our webshop. When you press this button, you can log in on your account.

 

Newsletter

4. How do I sign up for the newsletter?

If you want to stay up to date about the latest marlies|dekkers collections and deals, you can sign up for the newsletter. At the bottom of the homepage of the webshop you can fill in your e-mail address in the Newsletter sign-up space, and click “Go”. After that you’ll receive an e-mail with an activation link that you need to confirm within 30 days.

 

Payment methods

5. How can I pay?

We accept American Express, Visa, Eurocard/Mastercard, iDEAL, DIRECTebanking, ELV and Sofortüberweisung. We use Adyen payment services for all of our transactions. As one of the leading Payment Service Providers, Adyen handles your details direct and safe. This page is located on a separate secure server that will handle your information with the highest confidentiality and accountability. After you click the "place order now" button in the checkout you will be taken to the Adyen page, from where you can choose your preferred payment option.

 

Sold out items

6. How is it possible that an article I added to my shopping bag, was suddenly sold out when I came to the checkout?

The moment you add an article to your shopping bag, it will be reserved for you. Unfortunately there is a slight possibility that another customer buys the last article before you have arrived at the checkout. When you’re logged in, the articles added to your shopping bag are saved for 7 days. The marlies|dekkers webshop cannot guarantee that articles in your shopping bag will be available at a later date.

7.Will items that are sold out on the website be restocked?

We replenish our stock in the marlies|dekkers web shop several times a week. In many cases it is indeed possible that an item will be restocked after it has been sold out. We advise you to contact us at webshop@marliesdekkers.com in case you wish to enquire about the availability of a specific item.

 

Vouchers

8. I received a discount voucher, how do I use this?

To use a discount voucher, you need to fill the code in on the Shopping Bag page in the designated area. It is wise to copy paste the code, so that no mistakes can be made with for example capital letters or spaces. After this, click the Apply Coupon button. Your discount will be immediately calculated. You cannot use your discount voucher multiple times.

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